LaCie FireWire 800 user manual Windows Troubleshooting, My Computer ?

LaCie d2 Quadra • Design by Neil Poulton	Troubleshooting
User Manual	page 27

Windows Troubleshooting

Problem	Question	Solution
The drive is not recog-	Is there an icon for the drive in	Go into My Computer and look for an icon and drive letter as-
nized by the computer.	My Computer?	signed to the LaCie drive. If the drive does not appear, follow the rest
		of the Troubleshooting tips to isolate the problem.
	Does your computer’s con-	See section 1.2. Minimum System Requirements for more information.
	figuration meet the minimum
	system requirements for use
	with this drive?
	Is the drive’s power supply	Make sure that the power supply is properly connected (see section
	connected and turned on?	2.1. Turning the Drive On), that the drive has been turned on by press-
		ing the On/Off/Auto button the back of the drive, and that the outlet
		the power supply is connected to is also turned on.
	Did you follow the correct	Review the installation steps in section 2.2. Connecting the Interface
	installation steps for the spe-	Cable.
	cific interface and operating
	system.
	Are both ends of the FireWire,	Check both ends of the FireWire, eSATA or USB cables and make sure
	eSATA or USB cables firmly	that they are fully seated in their respective ports. Try disconnecting the
	attached?	cables, waiting 10 seconds, and then reconnecting them. If the drive is
		still not recognized, restart your computer and try again.
	Is there a conflict with other	Contact LaCie Technical Support for help.
	device drivers or extensions?
FireWire 800 does not	Have you installed the Win-	In order to operate FireWire 800 devices under Windows 2000, the
work under Windows	dows 2000 Service Pack 4?	Service Pack 4 update must be installed. This is a free download of-
2000.		fered on Microsoft’s website.
The drive is working	Are there other USB, eSATA or	Disconnect any other USB, eSATA or FireWire devices and see if the
slowly.	FireWire devices connected to	drive’s performance increases.
	the same port or hub?
The drive is not running	Is the drive connected to a	If your drive is connected to a USB 1.1 port or hub, this is normal.
noticeably faster when	USB port on your computer, or	A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
connected via Hi-Speed	to a USB hub?	performance levels when it is connected directly to a Hi-Speed USB
USB 2.0.		2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate
		at the slower USB 1.1 transfer rates.
	Is the drive connected to a Hi-	Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
	Speed USB 2.0 port on your	adapter and device have been installed correctly. If in doubt, un-install
	computer?	the drivers and re-install them.
	Does your computer or oper-	See section 1.2. Minimum System Requirements.
	ating system support Hi-Speed
	USB 2.0?