TROUBLESHOOTING GUIDE | 8 |
We have carefully tested and have found no problems in the supplied
8.1 LED IS NOT ON
Cause 1: Card cage is not plugged in.
Solution: Plug card cage in. If the LED lights, the problem is solved. If the LED is still not lights, see Cause 2.
Cause 2: Card is not plugged in all the way.
Solution: Push the card in all the way. If the LED is still not lit, see Cause 3.
Cause 3: Card cage slot has a problem.
Solution 1: Test the card in other slots of the card cage. If the slot was damaged, the card may work in other slots. If other slots work and the LED lights, the problem is the card cage slot. The card cage may require service. Call ALTINEX at (714)
Solution 2: Take any other known good card with an LED and verify that the slot used is good by seeing if the other card’s LED lights in that slot. If it lights, then the original card may be the source of the problem. Call ALTINEX at (714) 990- 2300.
8.2 NO SOUND
Cause 1: | The source has a problem. |
Solution | Check the source and make sure that it |
| is working at an appropriate volume |
| level and all source connections are |
| correct. If the source is working and |
| there is still no sound, see Cause 2. |
Cause 2: | The proper card input may not be |
| selected. |
Solution: | Select the card input that is used, by |
|
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section 7. If no sound is present, see Cause 3.
Cause 3: Cable connections to the destination are incorrect.
Solution: Make sure that cables are connected properly. Also, make sure that the continuity and wiring are good. If there is still no sound present, see Cause 4.
Cause 4: The destination amplifier has a problem.
Solution 1: Make sure that the destination amplifier is powered. If there is still no sound, see Solution 2
Solution 2: Set the volume of the destination amplifier to a reasonable level. If there is still no sound, call ALTINEX at (714)
8.3 SOUND DISTORTION
Cause 1: The source level is above
Solution1: Make sure that the source level is below 1V
Solution 2: Call ALTINEX at (714)
8.4 SOUND LEVEL IS LOW
Cause 1: The volume levels are inappropriate.
Solution 1: Turn up the source volume. If sound level is still low, see Solution 2.
Solution 2: Turn up the destination amplifier volume. If the sound level is still low, see Cause 2.
Cause 2: Poor signal transmission.
Solution: Check the cables for continuity and make sure that connections are wired properly to verify that there is good signal transmission. Note: Test the system by removing the card from between the source and the destination amplifier. If problem persists, call ALTINEX at (714)
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