Chapter 5 Advanced Troubleshooting 61
Troubleshooting example 4
1Verify that the keycode is generated against the right system ID in the Keycode Retrieval System (KRS). Access the KRS using one of the following methods:
aConnect to http://www.nortel.com/support/tools/krs/
bIn Element Manager, select Configuration > System > Keycodes and click the Connect to Nortel Keycode Retrieval System button.
2In the Element Manager, select Help > About. Verify that the installed version is the latest version of the software.
Example 5: Cannot dial out from digital trunk
When you cannot dial out from a digital trunk, you may experience the following problems in your network:
•you are unable to reach a destination number when you dial it
•there is no route to the destination
Use the following procedure when you cannot dial out from a digital trunk.
