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Chapter 10
Useful Troubleshooting Links
Use the information in this chapter to find additional reference information when you are troubleshooting a problem with the BCM450 system. As part of your initial troubleshooting, Nortel recommends that you check these resources for information about known issues and for solutions related to the problem you are experiencing.
Navigation
•Partner Bulletins on page 85
•Knowledge and Solution Engine on page 85
Partner Bulletins
To locate Partner Bulletins, visit the Nortel Partner Information Center:
http://www.nortel.com/pic
Knowledge and Solution Engine
The Knowledge and Solution Engine allows you to search an entire database of Nortel technical documents, troubleshooting solutions, software, and technical bulletins.
The document types available from the Knowledge and Solution Engine include the following:
•Bulletins: Includes a listing of technical bulletins.
•Documentation: Includes all technical documentation written for Nortel
•products (such as installation guides, administration guides, release
•notes).
•Service Requests: Includes technical support cases created within the past year. The availability of service requests is based on your customer entitlement.
•Software: Includes software patches and software releases.
•Solutions: Includes troubleshooting solutions written by the Nortel Technical Support team.
When searching through the Knowledge and Solution Engine, enter a natural language query (that is, a query in the form of a statement or a question).
Using the Knowledge and Solution Engine
Use the following procedure to access the Knowledge and Solution Engine.
