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BM450 manual BCM450 Troubleshooting Guide
Models:
BM450
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Troubleshooting
FAQ
Signaling
Password
Fault management
Check LED indicators
Check the wiring connections
Maintenance
Network configuration
Connectivity problems
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BCM450 Troubleshooting Guide
BCM450
Business Communications Manager
Document Status:
Standard
Document Number:
NN40160-700
Document Version:
01.01
Date:
August 2008
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Contents
BCM450 Troubleshooting Guide
Copyright 2008 Nortel Networks, All Rights Reserved
Task List
BCM450 Troubleshooting Guide
NN40160-700
Task List
Contents
Contents
Chapter Advanced Troubleshooting
Chapter Understanding system messages
Chapter Contacting Technical Support
Purpose
Introduction
Audience
Organization
Introduction
Acronyms
List of acronyms
Acronym Description
Introduction List of acronyms
Symbols and conventions used in this guide
Related publications
Introduction NN40160-700
Proper installation and routine maintenance
Initial Troubleshooting
Network configuration
Navigation
Initial Troubleshooting
Device configuration information
Normal behavior on your network
Logical connections
Initial Troubleshooting
Initial Troubleshooting NN40160-700
Troubleshooting the BCM450 hardware
Hardware Troubleshooting
Check the power source
Check LED indicators
System status LEDs states and descriptions
Hardware Troubleshooting
Status Description
LAN port LED locations
MBM LED descriptions
Power Status Description
Status Descriptions
DTM LED functions
To verify the keycodes using Element Manager
Check the wiring connections
Verify the keycodes
Restart or shut down the system
To verify the keycodes using Telset
To restart the system
Reset functions
Function Description Impact
Hardware reset functions
Power on self test
Viewing the Post log file
Example Bootloader.log file with no errors
Testing basic hardware functionality
To troubleshoot the main unit
To test the main unit
To test the expansion unit
To troubleshoot the expansion unit
Testing an MBM
Troubleshooting the FEM
Determining why an MBM does not appear in Element Manager
To determine why the ATA 2 does not function
To check the ATA2 wiring
To determine why there is no dial tone at the ATA2
Reset to factory settings
Reset levels
To perform a Level 1 reset configuration reset
Monitoring the boot process
To perform a Level 2 reset software reset
Hardware Troubleshooting
Boot process with failed or missing memory
Verify the software version
Software Troubleshooting
Verify the keycodes
Check the programming of lines and phones
Check line programming
Software Troubleshooting
To check line programming
Trunk/Line data
Software Troubleshooting Trunk/Line Data main panel Sheet 2
Properties
Software Troubleshooting Trunk/Line Data main panel Sheet 3
Trunk mode
Properties line settings Sheet 1
Dia l mode
Line must be equipped with disconnect supervision from
Signaling
Software Troubleshooting Properties line settings Sheet 2
Preferences
Auto privacy
Preferences details fields for lines Sheet 1
Answer mode
Restrictions
Restrictions
Restoring system data
To restore data from an archive
Assigned DNs
Select Components to Restore panel opens
To restore the factory configuration
Verify the software inventory
Obtaining software updates
Viewing the inventory of BCM450 software
To view the BCM450 software inventory
To obtain updates from the Nortel Technical Support Web
Software Troubleshooting NN40160-700
Troubleshooting example
Advanced Troubleshooting
Example 1 Cannot dial out from an analog trunk
Advanced Troubleshooting
Example 2 Cannot dial out from a SIP or H323 VoIP trunk
Advanced Troubleshooting
Advanced Troubleshooting
Advanced Troubleshooting
Advanced Troubleshooting
Example 3 IP set is not registering with the BCM450
Troubleshooting example 3b
Troubleshooting example 3a
Advanced Troubleshooting
Example 5 Cannot dial out from digital trunk
Troubleshooting example
Advanced Troubleshooting
Advanced Troubleshooting
Advanced Troubleshooting
Advanced Troubleshooting
Troubleshooting example
Select Configuration Resources Telephony Resources
System is not processing calls
Recovery trees
Start-up profile fails
Recovery trees
Start-up profile fails
Cannot access BCM450 through Element Manager
Cannot access BCM450 through Element Manager NN40160-700
BCM450 shuts down unexpectedly
Unexpected shutdown BCM450 Troubleshooting Guide
Recovery trees NN40160-700
Downloading Software
Application User Administrator User Applications
Downloading software from the BCM450 webpage
Applications available on BCM450 web
Downloading Software Applications available on BCM450 web
To download software from the BCM450 webpage
Downloading Software
Downloading software from the Nortel web site
Downloading Software NN40160-700
Service Management
Troubleshooting Tools
Status and Metrics
Accessing the CLI
Command Line Interface
Troubleshooting Tools
Utilities
Accessing the CLI through the OAM port
Accessing the CLI through a serial connection
Using the Configuration CLI
Using the Maintenance CLI
Understanding system messages
Alarms, logs, and traps
Reporting for dropped calls
To set Release Reasons
Understanding system messages Release reasons
Knowledge and Solution Engine
Useful Troubleshooting Links
Using the Knowledge and Solution Engine
Partner Bulletins
Useful Troubleshooting Links
To use the Knowledge and Solution Engine
Backup, restore, and reset operations
Frequently Asked Questions
To perform a backup
How do I back up the database?
To restore data from the BCM450
How do I restore the BCM450 from a previous backup?
Frequently Asked Questions
Completing a warm or cold reset
Password protection
How do I recover a lost password for the BCM450?
Recovering a lost password
How do I view Alarms? Can I acknowledge and clear them?
Fault management
To view an alarm
Using the Element Manager to transfer log files
To acknowledge an alarm
System and status information
How do I capture the logs from the BCM450?
Using the BCM450 Web Page to transfer log files
Capturing the current configuration
How do I capture the current BCM450 configuration?
Viewing the system health
How do I find the BCM450 system health?
How do I show specific process states?
Viewing specific process states
Verify the current software revision
Connectivity problems
How do find the BCM450 System ID and Serial Number?
Viewing the system ID and serial number
What are the default IP addresses of the BCM450 ports?
What is an Ethernet loop, and how do I avoid creating one?
IP addresses
Can I modify the IP address of the OAM port?
Frequently Asked Questions
Frequently Asked Questions NN40160-700
Gathering critical information
Contacting Technical Support
Getting Help from the Nortel Web site
Getting help over the phone from a Nortel Solutions Center
Contacting Technical Support
Getting help through a Nortel distributor or reseller
Contacting Technical Support NN40160-700
