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86 Chapter 10 Useful Troubleshooting Links
To use the Knowledge and Solution Engine
1Go to the Nortel Web site: www.nortel.com
2Log in using user name and password.
3Select SUPPORT & TRAINING.
4Select ONLINE
The Online
To view an interactive tutorial for the Knowledge and Solution Engine, go to the Help & Contact section, click the Help Using This Site link and then scroll to find the Knowledge Base tutorial.
5Enter your problem statement or question in the text box. Ensure that you leave spaces between the words in the statement or question.
6From the ALL TYPES
7Click > (the arrow adjacent to the text box) or press Enter to start your search. The page reloads and provides the option to narrow your search by product family.