Arcam C31, P1 manual Troubleshooting, Guarantee, On-line registration

Troubleshooting

If you are having trouble with your amplifier, check the following items.

No sound

Check the following:

<Both the pre- and power-amplifiers are switched on.

<The pre-amp. is not muted (indicated on the C31 by “Muted” being shown on the front-panel).

<The selected source is generating audio (e.g., if CD is selected, then the CD is playing).

<The tape input is not selected on the C31 (indicated by the light above the TAPE button being illuminated), instead of the expected source. In this case, press TAPE again to de-select the tape input.

<The speaker outputs are enabled on the P35, as indicated by the lights above the SP1 and/or SP2 buttons (as appropriate) being illuminated.

Sound cuts-out unexpectedly

If the temperature of the internal heatsink rises above a safe level, then a thermal cut-out inside the amplifier will operate. During this time, the power indicator on the front panel flashes and the protection system temporarily removes the power to the speakers. The system will reset itself as the heatsink cools down.

<With two pairs of low-impedance speakers connected (6Ω or less), overloads are more likely. Overloading the amplifier may cause it to shut down because of overheating.

<Note that, due to the high output voltage from a CD player, it is possible to drive your amplifier at full power even though the volume is not set at maximum. See page 6.

Amplifier does not switch back on

All the amplifiers detailed in this handbook have a protection mechanism which is activated if you switch the unit on immediately after turning it off. If this mechanism activates, wait 30 seconds then try again to switch the unit on.

English

Guarantee

Worldwide Guarantee

This entitles you to have the unit repaired free of charge, during the first two years after purchase, at any authorised Arcam distributor provided that it was originally purchased from an authorised Arcam dealer or distributor. This period can be extended to five years if the completed registration card is returned to Arcam. Arcam can take no responsibility for defects arising from accident, misuse, abuse, wear and tear, neglect or through unauthorised adjustment and/or repair, neither can they accept responsibility for damage or loss occurring during transit to or from the person claiming under the guarantee.

The warranty covers parts and labour costs for two years from the purchase date (five years upon registration). After this time you must pay for both parts and labour costs. The warranty does not cover transportation costs at any time.

Claims under guarantee

This equipment should be packed in the original packing and returned to the dealer from whom it was purchased, or failing this, directly to the Arcam distributor in the country of residence. It should be sent carriage prepaid by a reputable carrier – not by post. No responsibility can be accepted for the unit whilst in transit to the dealer or distributor and customers are therefore advised to insure the unit against loss or damage whilst in transit.

For further details contact Arcam at:

Arcam Customer Support Department,

Pembroke Avenue, Waterbeach, CAMBRIDGE, CB5 9QR, England.

Problems?

Always contact your dealer in the first instance.

If your dealer is unable to answer any query regarding this or any other Arcam product please contact

Arcam Customer Support at the above address and we will do our best to help you.

On-line registration

You can register your Arcam product on-line at: www.arcam.co.uk.

C31/P35/P1

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