Ø Troubleshooting
If communication failure is suspected, check the following:
§The application software is loaded and functioning properly.1
§The SCSI ID is set correctly in the host computer configuration file.2
§The SCSI cable is properly connected to the host computer.
§The SCSI cable is no longer than 6 meters (20 feet)
§The image can be displayed properly on the computer screen.
Undesirable Artifacts on Media
Problems that create undesirable artifacts but are not reported as a fault by the LightJet® 500XL diagnostics may be related to:
§Deterioration of moving parts.
§Contamination of the optical and mechanical parts due to airborne particles.
§Light leakage due to damaged or worn light seals.
§Media damage.
§Corrupted image file.
Problems with image artifacts may be difficult to pinpoint over the telephone. Save a sample image showing the problem and contact Océ (see “Product Support, Documentation and Service” on page ii) for shipping instructions.
End of Section
Notes:
1Check whether all the functions have failed, or only certain ones.
2The SCSI ID switch on the main processor board should only be checked by a qualified service engineer.
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