Canon AXIS 2110 manual Appendix B Troubleshooting, Frequently Asked Questions

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AXIS 2110 User’s Manual

Troubleshooting

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Appendix B - Troubleshooting

This appendix provides useful information on solving problems you might have with your AXIS 2110.

Frequently Asked Questions

Q:Which modem should I select in the list on the Modem Settings page if mine is not listed?

A:Generic.

Q: Do I have to use one of the listed ISPs on the ISP Settings page?

A:No. You can make whatever settings you like for your own ISP. You can use the name "Generic" for your own settings.

Q: When should I use the Null Modem Cable?

A:This cable is only intended as an alternative for configuring your camera when there is no network available.

Q: Can I set up my camera to run as a PC-cam on my computer?

A:No. The AXIS 2110 is a network camera for use only on Ethernet networks or with a modem.

Q: Do I have to use the Wizards whenever I want to make changes?

A:No. Everything which is configured in the Wizards can also be configured individually from the links on the left hand side of the Administration Tools page.

Q: What are the ftp-path, the ftp-host name and ftp-user name?

A:If you are uploading your images to an ftp-server, the ftp-path is the location of the directory on the remote ftp-server where you will be saving your images, the ftp-host is the name or IP-address of the ftp-server and the ftp-user name is the identity you use for logging in to the ftp-server.

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Contents Axis Network Camera Legal Considerations Safety NoticesSupport Services About This DocumentTable of Contents Overview Features and Benefits Complimentary Software Serial Number Status IndicatorPhysical Description Front PanelRear Panel Network IndicatorPower Supply Connector RS-232 Serial ConnectorAssembling Your Camera Fixing the Axis 2110 to the Mounting AssemblyChecking the Hardware Inventory ❷ Assign an IP Address Installing Your Camera on a NetworkQuick Installation Procedure ❶ Note the Serial number❸ Connect an Ethernet cable ❹ Attach the external Power Supply❺ Wait for ARP reply and check Network indicator ❻ Exit ping and check the installationExample Checking the Installation From Your BrowserMethod Operating Systems Refer to Axis IP Installer Other Methods of Setting the IP AddressUsing the Axis IP Installer Installing the Axis IP InstallerDhcp Setting the IP Address with the Axis IP InstallerMapping a Host Name to the IP Address Using Bootp in UnixPage Before You Begin Using Your Camera with a ModemUsing the Network Using the Null Modem CableUsing Your Camera with a Modem Axis 2110 User’s Manual ❺ Check the box Don’t detect my Connecting Your Computer Using the Null Modem Cable❶ Double-click My Computer and then double-click Creating a Dial-up Networking ConnectionInitiating the Dial-up Connection Refining the Dial-up Networking PropertiesVerifying the Modem Connection Configuration Using the Wizards Configuring Your CameraStarting the Application Wizard Installation Wizard OverviewStarting the Installation Wizard Application Wizard OverviewAccessing the Tools Administration ToolsApplications SettingsTools Overview DescriptionSystem Security User Access RightsWizards Description Reinstating the Factory Default Settings Networking Applications Choosing Your ApplicationLighting Conditions ResolutionPicture frequency for Networking Applications Image Compression RatiosViewing Images in a Custom-designed Web Installation and Configuration OverviewSequentially Uploading Images to a Remote FTP Server Axis 2110 User’s Manual Choosing Your Application Modem Applications ConfigurationProprietary ISP Dial-up Protocols Picture Frequency for Modem ApplicationsRemote Imaging in a Custom-designed Web ISP Uploading Images to Your Internet Service ProviderChoosing Your Application Axis 2110 User’s Manual Manual Focusing Appendix a Lenses and Focusing❶Power-on the Axis 2110 and wait 10 seconds Rotational Focus Control Focusing using the Focus Assistant Focusing the Camera Under Stable Conditions Focus QualityAdjust the Tele/Zoom ring to the desired CS-C Adaptor if required New lens Replacing the LensFrequently Asked Questions Appendix B TroubleshootingPing Reply Interpretation and recommendation PINGing Your IP AddressAxis Symptoms Possible causes Remedial actions Problems, Possible Causes and Remedial ActionsWarranty No access via the Null Incorrect modem/dial-upModem Cable Settings Speed Image resolution and compressionPossible causes Remedial actions Appendix C Updating the Software Obtaining Updated Software Upgrading the SoftwarePin Appendix D The Unit ConnectorsSerial Connector Physical ConnectorPin Function IO ConnectorDigital Input Digital OutputConnection Diagram for a Simple Door Switch Connection Diagram for an LED indicator Output Schematic Connection Diagram of the I/O and RS232 Connector Mode Power SupplyAvailable IP Addresses Appendix E High Speed ServicesRouters and Firewalls Axis 2110 User’s Manual High Speed ServicesAppendix F Technical Specifications Dhcp IndexIndex Glossary of Terms