Canon AXIS 2110 manual PINGing Your IP Address, Ping Reply Interpretation and recommendation, Axis

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Troubleshooting

AXIS 2110 User’s Manual

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP-address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2110 on the network.

Follow the instructions below in association with Problems, Possible Causes and Remedial Actions, on page 45, and run the PING utility to troubleshoot TCP/IP problems on your network:

1.Disconnect your AXIS 2110 from the network.

2.Start a DOS window.

3.Type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2110.

The subsequent replies as shown in the table below will provide an explanation as to the cause of the problem:

PING Reply	Interpretation and recommendation

bytes = 32 time = 2 ms	The IP address is already used and cannot be used again.
	You must obtain a new IP address.
destination host unreachable	The AXIS 2110 is not accessible within your subnet.
	You must obtain a new IP address.
request timed out	This IP address is not used by anyone and is available for use with your
	AXIS 2110.

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Contents Axis Network Camera Safety Notices Support ServicesAbout This Document Legal ConsiderationsTable of Contents Overview Features and Benefits Complimentary Software Status Indicator Physical DescriptionFront Panel Serial NumberNetwork Indicator Power Supply ConnectorRS-232 Serial Connector Rear PanelChecking the Hardware Inventory Fixing the Axis 2110 to the Mounting AssemblyAssembling Your Camera Installing Your Camera on a Network Quick Installation Procedure❶ Note the Serial number ❷ Assign an IP Address❹ Attach the external Power Supply ❺ Wait for ARP reply and check Network indicator❻ Exit ping and check the installation ❸ Connect an Ethernet cableChecking the Installation From Your Browser ExampleOther Methods of Setting the IP Address Using the Axis IP InstallerInstalling the Axis IP Installer Method Operating Systems Refer to Axis IP InstallerSetting the IP Address with the Axis IP Installer DhcpUsing Bootp in Unix Mapping a Host Name to the IP AddressPage Using Your Camera with a Modem Using the NetworkUsing the Null Modem Cable Before You BeginUsing Your Camera with a Modem Axis 2110 User’s Manual Connecting Your Computer Using the Null Modem Cable ❺ Check the box Don’t detect myCreating a Dial-up Networking Connection ❶ Double-click My Computer and then double-clickRefining the Dial-up Networking Properties Initiating the Dial-up ConnectionVerifying the Modem Connection Configuring Your Camera Configuration Using the WizardsInstallation Wizard Overview Starting the Installation WizardApplication Wizard Overview Starting the Application WizardAdministration Tools Accessing the ToolsSettings Tools OverviewDescription ApplicationsWizards Description User Access RightsSystem Security Reinstating the Factory Default Settings Choosing Your Application Networking ApplicationsResolution Picture frequency for Networking ApplicationsImage Compression Ratios Lighting ConditionsInstallation and Configuration Overview Viewing Images in a Custom-designed WebSequentially Uploading Images to a Remote FTP Server Axis 2110 User’s Manual Choosing Your Application Configuration Modem ApplicationsPicture Frequency for Modem Applications Proprietary ISP Dial-up ProtocolsRemote Imaging in a Custom-designed Web Uploading Images to Your Internet Service Provider ISPChoosing Your Application Axis 2110 User’s Manual ❶Power-on the Axis 2110 and wait 10 seconds Appendix a Lenses and FocusingManual Focusing Focusing using the Focus Assistant Focusing the Camera Under Stable ConditionsFocus Quality Rotational Focus ControlAdjust the Tele/Zoom ring to the desired Replacing the Lens CS-C Adaptor if required New lensAppendix B Troubleshooting Frequently Asked QuestionsAxis PINGing Your IP AddressPing Reply Interpretation and recommendation Problems, Possible Causes and Remedial Actions Symptoms Possible causes Remedial actionsNo access via the Null Incorrect modem/dial-up Modem Cable Settings SpeedImage resolution and compression WarrantyPossible causes Remedial actions Obtaining Updated Software Upgrading the Software Appendix C Updating the SoftwareAppendix D The Unit Connectors Serial ConnectorPhysical Connector PinIO Connector Digital InputDigital Output Pin FunctionConnection Diagram for a Simple Door Switch Connection Diagram for an LED indicator Output Mode Power Supply Schematic Connection Diagram of the I/O and RS232 ConnectorAppendix E High Speed Services Available IP AddressesAxis 2110 User’s Manual High Speed Services Routers and FirewallsAppendix F Technical Specifications Index DhcpIndex Glossary of Terms