Troubleshooting

Additional information

If you run into any problems using your camcorder, use the following table to troubleshoot the problem. If the problem persists, disconnect the power source and contact your Sony dealer.

Notes before sending your camcorder for repair

Your camcorder may be required to initialize or change the current hard disk of your camcorder, depending on the problem. In the event of this, the data stored on the hard disk will be deleted. Be sure to save the data on the internal hard disk on other media (backup) before sending your camcorder for repair. We will not compensate you for any loss of hard disk data.

During repair, we may check a minimum amount of data stored on the hard disk in order to investigate the problem. However, your Sony dealer will neither copy nor retain your data.

See the “Handycam Handbook” (p. 45) for details on the symptoms of your camcorder, and “PMB Guide” (p. 29) on connecting your camcorder to a computer.

The power does not turn on.

Attach a charged battery pack to the camcorder (p. 13).

Connect the plug of the AC Adaptor to the wall outlet (wall socket) (p. 13).

The camcorder does not operate even when the power is set to on.

It takes a few seconds for your camcorder to be ready to shoot after the power is turned on. This is not a malfunction.

Disconnect the AC Adaptor from the wall outlet (wall socket) or remove the battery pack, then reconnect it after about 1 minute. If your camcorder still does not work, press RESET (p. 57) using a pointed object. (If you press RESET, all settings, including the clock setting, are reset.)

The temperature of your camcorder is extremely high. Turn off the camcorder and leave it for a while in a cool place.

The temperature of your camcorder is extremely low. Leave the camcorder with the power turned on. If you still cannot operate your camcorder, turn off the camcorder and take it to a warm place. Leave the camcorder there for a while, then turn on the camcorder.

The camcorder gets warm.

Your camcorder may become warm during operation. This is not a malfunction.

The power abruptly turns off.

Use the AC Adaptor (p. 14).

Turn on the power again.

Charge the battery pack (p. 13).

Pressing START/STOP or PHOTO does not record images.

Press MODE to turn on the (Movie) or (Photo) lamp.

Your camcorder is recording the image you have just shot on the recording media. You cannot make any new recordings during this period.

The recording media is full. Delete unnecessary images (p. 37).

The total number of movie scenes or photos has exceeded the recordable capacity of your camcorder. Delete unnecessary images (p. 37).

The recording stops.

The temperature of your camcorder is extremely high/low. Turn off your camcorder and leave it for a while in a cool/warm place.

“PMB” cannot be installed.

Check the computer environment or installation procedure required to install “PMB” (p. 25).

“PMB” does not work correctly.

Quit “PMB” and restart your computer.