FURTHER INFORMATION
Troubleshooting
Before requesting service, consult the following chart. If the solutions indicated in the chart do not solve the problem, consult your nearest JVC dealer or JVC service center for instructions.
Refer also to the FAQ of new products on JVC’s website.
The following phenomena are not malfunctions.
•The camera heats up when it is used for a long time.
•The battery heats up during charging.
•When playing back a video, the image stops momentarily or the sound is interrupted at junctions between scenes.
•LCD monitor momentarily become red or black when sunlight is recorded.
•Black spots, or red, green, or blue spots appear on the LCD monitor. (The LCD monitor contains 99.99 % effective pixels, but 0.01 % of fewer pixels may be ineffective.)
FURTHER INFORMATION
| Trouble | Action |
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Card | Cannot insert the SD | • Check that the SD card is facing the right direction. |
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card. |
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Power |
| • Connect the AC adapter correctly. |
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No power is supplied. | • Recharge the battery pack. |
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| • Fully charge the battery pack, run it down, and then recharge it | ||
Display | The remaining battery | again. |
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• If the camera is used for long periods of time in high or low |
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display is not correct. |
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| temperatures, or if the battery pack is repeatedly charged, the | |||
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| amount of remaining battery may not be displayed correctly. | ||
| The LCD monitor is | • The LCD monitor may be difficult to see if used in bright areas | ||
| difficult to see. | such as under direct sunlight. |
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Recording | Recording cannot be | • SD card is full. Delete unnecessary files or replace the SD card. | ||
recorded images. |
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| performed. |
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| Vertical lines appear on | • Such a phenomenon occurs when shooting a subject illuminated | ||
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| by bright light. This is not a malfunction. |
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| • Select [PLAYBACK OTHER FILE] then search the video on the | ||
| Cannot find a recorded | index screen. |
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Playback | (Video files that have damaged management information can be | |||
video. | ||||
• Replace the SD card. (When the SD card terminal is damaged, | ||||
The same image is | ||||
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| played back.) |
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| • Cancel group display and date search functions. |
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| displayed for a long time | difficulty in reading the data occurs.) |
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| during video playback, | • Format the SD card. |
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| or motion is choppy. |
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| The camera operates | • If there are many files (such as video) in the SD card, it takes time | ||
| slowly when switching | for the camera to respond. It is recommended that you copy all | ||
Other | between video mode | files from the SD card onto your computer, and erase the files from | ||
and still image mode, | the SD card. |
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or when switching the |
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problems | power on or off. |
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| • Check the remaining battery pack charge. |
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| (When the battery pack is fully charged, the lamp does not | flash.) | |
| The lamp does not flash | • When recharging in either a hot or cold environment, ensure | that | |
| during battery pack | battery is being charged within the permitted temperature range. | ||
| charging. | (If the battery pack is being recharged outside the permitted | ||
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| temperature range, recharging may stop to protect the battery | ||
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| pack.) |
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