Sony 6027PW, 9032PW, 5525PW, 1340PW manual Troubleshooting, Symptom Cause and solution

Page 33

Others

Troubleshooting

If Network Camera Recorder does not function correctly, check the following:

Symptom

Cause and solution

The image of the

Confirm that the image of the

Network Camera cannot

camera is displayed using the Web

be displayed.

browser. Then, set up Network

 

Camera Recorder using the data

 

registered for the Web browser

 

(page 25).

 

For monitoring via the Web browser,

 

refer to the User's Guide of the

 

Network Camera.

 

 

“NO CONNECTION”

The communication may be affected

appears even if the

by network conditions or ambient

camera is connected.

wave conditions (for a wireless

 

connection).

 

For details on wireless connection,

 

refer to the User's Guide of the

 

Network Camera.

 

 

The recording cannot be

Try to change the time scale and

located.

search again (page 18).

 

 

No sound is heard.

• Click the audio mute button on the

 

main toolbar of the main window

 

to cancel audio muting (page 14).

 

• Click on the monitor window to

 

select it (to be framed in yellow).

 

Sound will not be heard if no

 

monitor window is selected.

 

• Adjust Mic Volume on the Audio

 

tab of the Camera Properties dialog

 

(page 27).

 

 

Poor monitoring sound

Change the audio bit rate to a higher

 

value such as G.726 (40kbps)

 

(page 27).

 

 

Audio and video are not

It is possible that audio and video

synchronized.

data may not be synchronized. This

 

is not a failure.

 

 

Exported data cannot be

The codec used for export must be

viewed on another

installed on the computer.

computer.

 

 

 

No sound is heard

Audio data cannot be exported to the

during playback of the

AVI file.

data exported to an AVI

 

file.

 

 

 

Network Camera

The display of the last error message

Recorder operates

is held at the bottom of the window.

normally, but an error

It will disappear by restarting

message is displayed at

Network Camera Recorder.

the bottom of the

 

window.

 

 

 

Symptom

Cause and solution

The frame rate or the

The wireless connection may

image quality decreases

provide a lower communication

when the camera or the

speed than that for the wired

computer is used with

connection, causing a lower frame

wireless connection.

rate, image quality and audio quality.

 

Try to select a smaller image size or

 

select MPEG4 in the Camera

 

Properties dialog (page 25).

 

 

The camera properties

The error message appears when you

cannot be changed and

did not enter the user name and the

the following error

password of the Administrator

message appears:

registered in the Network Camera in

“xxxx (camera name)

the Camera tab of the Camera

Unknown Flow

Properties dialog. Correct the user

Controller

name and the password on

Administrator User

Administrator (page 26). For the

name and the Password

registration of Administrator on the

are incorrect. Please

Network Camera, refer to the User’s

check them.: Received

Guide of the Network Camera.

HTTP status code 401

 

Unauthorized.”

 

 

 

Others

Troubleshooting

33

Page 32 Page 34
Image 33
Page 32 Page 34
Contents Network Camera Recorder Copyright Notice Table of Contents System Configuration FeaturesSystem Requirements Installing Network Camera RecorderClick Next License Agreement dialog appears Operation procedures To uninstall Network Camera RecorderLet’s Use Network Camera Recorder Start the ProgramTo exit the program Register the CameraAssign a Camera to the Monitor Window Control the Camera Record the Camera ImagePlay the Recorded Image Camera name Properties of the recording Help menu Pan & Tilt Presets Toolbar Monitor windowMain toolbar Status barMonitoring Using the Pop-up Menu in the Monitor WindowTo change the camera in the monitor window To monitor audioTo return to monitoring the camera image To turn off the image of the camera from the monitor windowTo select the items to be displayed in the monitor window To scale the monitoring image to fit the monitor windowControlling the Camera To pan & tilt using the Pan & Tilt Presets toolbarTo store new preset positions To edit or delete a preset positionTo change the position of the camera Move Recording the Camera Image Manual Recording Using the Recorder ToolbarPlaying Back Recorded Images Searching for RecordingsTo search by camera To search by date and timeTo limit/expand the searching range To search for a recording from the list view To search for a recording using the timelineTo select the previous or next timeline Items in the list viewPlaying Back the Located Recording Displaying a Preview ImagePlayback toolbar To return to monitoring the camera imageDeleting Recordings To delete a selected recordingTo delete recordings by specifying the condition Exporting to an AVI File Export SettingsExport Recording dialog Recording PropertiesExport Setting a Camera Camera Manager WindowRegistering a Camera Setting the Camera Properties Network Settings dialogGeneral tab Picture tab Camera tabChanging the Camera Properties Mic VolumeDeleting a Camera Audio tabLayout types Selecting a LayoutLayout C 2 cameras Layout D 3 camerasAssigning a Storage Location Assigning a Camera to the Monitor WindowSelect Select Camera… Schedule Editor Scheduling RecordingsSchedule Editor Schedule Editor toolbarTo create a recurrent event using the week view Creating Recording SchedulesTo set the schedule parameters To save the schedule To create a date/time event using the list viewTo change the schedule To delete the scheduleSymptom Cause and solution TroubleshootingAVI Audio Video Interleave GlossaryFrame Pan & tiltChanging the Camera Properties IndexUninstall Network Camera Recorder Sony Corporation
Top Page Image Contents