Axis Communications P5415E Maintenance, Support Overview, System Overview, Logs & Reports

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AXIS P5415–E PTZ Dome Network Camera

System Options

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 55.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about firmware upgrade, see Upgrade the Firmware on page 58.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 58.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

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Contents Axis P5415-E PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5415-E PTZ Dome Network CameraConnectors Performance Considerations For technical specifications, see Connectors and ButtonsNetwork Connector RJ45 Ethernet connector with Power over Ethernet Plus PoE+LED Indicators Access the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Use Https Controls on the Live View Go to Setup EventsLive View Manual TriggerTo show the manual trigger buttons in the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio ControlsAxis P5415-E PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupVideo and Audio Video StreamImage Click Save to apply the new settings 264Camera Settings Stream ProfilesSet Shutter to OverlayShutter & Gain Day/NightOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Video & Audio Overlay Image Privacy Mask Use Overlay Text in an Action RuleGo to Events Action Rules Audio Settings Audio ModesAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersUser Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P5415-E PTZ Dome Network Camera Gatekeeper Preset PositionsPTZ Pan Tilt Zoom Guard TourLimits Osdi ZonesAdvanced Formats in the online helpControl Queue ControlsOperator Same as administrator but with lower priority Motion Detection Set Up Motion Detection WindowsDetectors Go to Detectors Motion DetectionAudio Detection Motion Detection ParametersApplications Install ApplicationGo to Setup Applications Application LicensesAxis P5415-E PTZ Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers Add Recipients ActionsRecipient Types Set Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Languages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMSmtp email RTP/H.264SD Card StorageBonjour Mount and Unmount SD CardPorts Ports & DevicesNetwork Share Port StatusSupport Overview MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis P5415-E PTZ Dome Network Camera Repainting the Camera Firmware To upgrade the product’s firmware TroubleshootingUpgrade the Firmware Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Settings Video and image problems, generalSetup Video & Audio Camera Settings Storage and disk management problemsVideo cannot be recorded Technical Specifications Maintenance General Casing Function/group Specifications Network SecurityInstallation PowerConnectors Terminal ConnectorFunction Pin Audio Input Performance ConsiderationsTip Microphone/LineM4.2