Axis Communications P5415E user manual Symptoms, Possible Causes and Remedial Actions

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AXIS P5415–E PTZ Dome Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 47.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 55.

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Contents Axis P5415-E PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P5415-E PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations RJ45 Ethernet connector with Power over Ethernet Plus PoE+ Connectors and ButtonsNetwork Connector For technical specifications, seeLED Indicators Start a browser Internet Explorer, Firefox, Safari Access the ProductAccess from a Browser Click Use Https Access from the InternetSet the Root Password Manual Trigger Go to Setup EventsLive View Controls on the Live ViewAMC Audio Controls Axis Media Control viewer toolbarPTZ Controls To show the manual trigger buttons in the Live ViewAxis P5415-E PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductImage Video and AudioVideo Stream 264 Click Save to apply the new settingsStream Profiles Camera SettingsDay/Night OverlayShutter & Gain Set Shutter toGo to Video & Audio Overlay Image Overlay ImageGo to Video & Audio Video Stream and select the Image tab Go to Events Action Rules Privacy MaskUse Overlay Text in an Action Rule Audio Input Audio SettingsAudio Modes Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewOutput Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P5415-E PTZ Dome Network Camera Guard Tour Preset PositionsPTZ Pan Tilt Zoom GatekeeperFormats in the online help Osdi ZonesAdvanced LimitsControls Control QueueOperator Same as administrator but with lower priority Go to Detectors Motion Detection Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P5415-E PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesTriggers Recipient Types Add RecipientsActions Recipient Use with action Set Up Email RecipientsGo to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new scheduleGo to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMSmtp email UPnPTMMount and Unmount SD Card StorageBonjour SD CardPort Status Ports & DevicesNetwork Share PortsSystem Overview MaintenanceSupport Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P5415-E PTZ Dome Network Camera Repainting the Camera Check the Firmware TroubleshootingUpgrade the Firmware Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Problems setting the IP addressBasic Product is accessible locally but not externallyProblems with streaming H.264 Storage and disk management problems Video and image problems, generalSetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Power Function/group Specifications Network SecurityInstallation Maintenance General CasingTerminal Connector ConnectorsFunction Pin Microphone/Line Performance ConsiderationsTip Audio InputM4.2
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