Axis Communications P3301 user manual Support, Advanced

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AXIS P3301 Fixed Dome Network Camera

System Options

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrade the Firmware on page 44.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 44.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

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Contents Axis P3301 Fixed Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3301 Fixed Dome Network CameraConnectors and Buttons For technical specifications, seeHardware Overview LED Indicators Axis P3301 Fixed Dome Network Camera Access the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Create self-signed certificate Live View Controls on the Live ViewAxis Media Control viewer toolbar Half-duplex mode AMC Audio ControlsHow to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupFocus Adjustment Video and Audio Video StreamImage Click Save to apply the new settings 264Camera Settings Stream ProfilesOverlay Image Iris adjustmentOverlay Go to Video & Audio Video Stream and select the Image tabAudio Settings Privacy MaskAudio Modes Audio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersUser Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsFor more information about I/O ports, see I/O Ports on Motion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersLow level 0% Default valuesAudio Detection Recommended valuesApplications Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddSet Up Recurrences Add RecipientsCreate Schedules Continuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Security To log in again and be configured to use this functionalitySystem Options UsersAudio Support Date & TimeIeee CertificatesIPv6 Address Configuration Basic TCP/IP SettingsIPv4 Address Configuration NetworkAdvanced TCP/IP Settings Select Use the host name to set the host name manually Link-Local IPv4 AddressNAT traversal port mapping for IPv4 QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts MaintenancePorts & Devices Port StatusSupport AdvancedReset to Factory Default Settings Plain ConfigFile Upload Firmware To upgrade the product’s firmware TroubleshootingUpgrade the Firmware Check the FirmwareProblems setting the IP address Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsTechnical Specifications Maintenance Function/group Specifications System ApplicationInstallation aids Memory PowerAccessories User license, smoked transparent cover Video Performance ConsiderationsM2.5
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