Axis Communications P3301 Emergency Recovery Procedure, Problems setting the IP address

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AXIS P3301 Fixed Dome Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 43.

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Contents Axis P3301 Fixed Dome Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis P3301 Fixed Dome Network Camera Table of ContentsConnectors and Buttons For technical specifications, seeHardware Overview LED Indicators Axis P3301 Fixed Dome Network Camera Access the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Create self-signed certificate Live View Controls on the Live ViewAxis Media Control viewer toolbar AMC Audio Controls Half-duplex modeHow to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsSet Up the Product Basic SetupFocus Adjustment Video and Audio Video StreamImage 264 Click Save to apply the new settingsStream Profiles Camera SettingsOverlay Iris adjustmentOverlay Image Go to Video & Audio Video Stream and select the Image tabAudio Settings Privacy MaskAudio Modes Audio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewGo to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsFor more information about I/O ports, see I/O Ports on Camera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsAudio Detection Default valuesLow level 0% Recommended valuesApplications Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddSet Up Recurrences Add RecipientsCreate Schedules Recording List RecordingsContinuous Recording Go to Recordings ListClick Save to save and start the recording System Options To log in again and be configured to use this functionalitySecurity UsersIeee Date & TimeAudio Support CertificatesIPv4 Address Configuration Basic TCP/IP SettingsIPv6 Address Configuration NetworkAdvanced TCP/IP Settings Select Use the host name to set the host name manually Link-Local IPv4 AddressNAT traversal port mapping for IPv4 Smtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenancePorts Port StatusAdvanced SupportReset to Factory Default Settings Plain ConfigFile Upload Upgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the FirmwareSymptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsTechnical Specifications Installation aids Function/group Specifications System ApplicationMaintenance Memory PowerPerformance Considerations Accessories User license, smoked transparent cover VideoM2.5
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