Axis Communications P3904-R Troubleshooting, Checking the Firmware, Upgrading the Firmware

Page 48

AXIS P3904–R Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

48

Image 48
Contents Axis P3904-R Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3904-R Network CameraConnectors and Buttons Network ConnectorFor technical specifications, see Hardware OverviewLED Indicators SD Card SlotControl Button Color IndicationAccessing the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewControls on the Live View Click Use HttpsGo to Setup Events Axis Media Control viewer toolbarPTZ Controls Manual TriggerAxis P3904-R Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P3904-R Network Camera Setting Up the Product Basic SetupVideo Video StreamPixel Counter ImageClick Save to apply the new settings Stream Profiles264 Camera Settings Select an Aspect ratio and a Video stream resolution View AreaShutter & Gain Set Shutter toOverlay Overlay ImageGo to Video Video Stream and select the Image tab Go to Video Overlay ImageUsing Overlay Text in an Action Rule Go to Events Action RulesPrivacy Mask Live View Config Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard TourOperator Same as administrator but with lower priority AdvancedControl Queue ControlsDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis P3904-R Network Camera Install Application Go to Setup ApplicationsApplications Application LicensesAxis P3904-R Network Camera Events Setting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Recipients Fallback ActionRecipient Use with action Go to Events Recipients and click AddSetting Up an Email Recipient SchedulesRecurrences Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterGo to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time CertificatesBasic TCP/IP Settings IPv4 Address ConfigurationIPv6 Address Configuration NetworkAssign IP Address Using ARP/Ping Linux/Unix syntaxLinux/Unix example Axis Video Hosting System AvhsAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service SocksStorage UPnPTMRTP/H.264 BonjourMaintenance Ports & DevicesNetwork Share Port StatusSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadTroubleshooting Emergency Recovery ProcedureChecking the Firmware Upgrading the FirmwareSymptoms, Possible Causes and Remedial Actions Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Function/group Specifications System Application Alarm actionsInstallation Maintenance General CasingConnectors Performance ConsiderationsM2.2

P3904-R specifications

Axis Communications P3904-R is a state-of-the-art network camera, specifically designed for mobile surveillance applications. It is an ideal solution for users who require high-quality video monitoring in challenging environments, such as public transport, police vehicles, and emergency services. This device exemplifies Axis’s commitment to delivering cutting-edge technology wrapped in a robust and durable design.

One of the standout features of the P3904-R is its high-resolution imaging capabilities. The camera delivers sharp 1080p video at 30 frames per second, ensuring that even fast-moving scenes are captured with clarity and detail. This is particularly crucial for applications where identifying faces or license plates is necessary. Coupled with Axis’s WDR (Wide Dynamic Range) technology, the camera performs exceptionally well in varied lighting conditions, providing clear footage even in situations where light may be uneven.

The P3904-R also boasts a compact and rugged design, built to withstand the rigors of mobile use. It is rated IP66 and IK10, making it resistant to harsh weather conditions and vandalism. This durability ensures that the camera remains operational in diverse environments, from urban streets to remote areas.

Another significant technology employed in the P3904-R is the integration of PoE (Power over Ethernet). This allows for seamless installation by powering the device through the network cable, eliminating the need for separate power supplies. The camera also supports H.264 and Motion JPEG compression formats, enabling efficient storage management and optimized bandwidth usage.

Furthermore, the P3904-R is equipped with multiple analytics capabilities. These features enhance security by enabling intelligent event detection, such as motion detection and tampering alarms. This intelligent analytics functionality improves the relevance of recorded footage, making it easier to locate significant events during review.

The camera includes audio support, further enriching its functionality. The two-way audio capability allows users to communicate through the camera, adding an extra layer of interaction and security, especially beneficial in emergency situations.

In conclusion, the Axis Communications P3904-R is a well-engineered camera offering high-definition performance, rugged reliability, and advanced features that meet the challenges of mobile surveillance. Whether used in public transportation, emergency services, or any demanding environment, it delivers exceptional video quality and operational efficiency. Its combination of durable design, sophisticated technology, and user-friendly features makes it a top choice for users seeking a reliable mobile surveillance solution.