Axis Communications P3363-V user manual Maintenance, Support

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AXIS P3363–V Network Camera

System Options

Port Status

The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•the focus position

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings, on page 52.

To reset the optics to the factory default position, click Calibrate under Optics. This may be necessary in situations where the optics has lost its calibration during transport or has been exposed to extreme vibrations.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the Firmware, on page 54.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 54.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

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Contents Axis P3363-V Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3363-V Network Camera Table of ContentsTechnical Specifications Connectors Hardware OverviewHardware Overview Color Indication LED IndicatorsAxis P3363-V Network Camera Accessing the Product Accessing the ProductAccess from a Browser Network TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Set Power Line FrequencyLive View Controls on the Live ViewAxis Media Control viewer toolbar AMC Audio Controls PTZ ControlsAxis P3363-V Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Image Video and AudioVideo and Audio Video Stream264 Stream ProfilesWhite Balance Video and Audio Camera SettingsExposure Settings Image AppearanceDay/Night Iris adjustmentView Area Set Shutter toGo to Video & Audio Overlay Image OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabPrivacy Mask Focus & ZoomGo to Video & Audio Focus & Zoom Audio Settings Audio ModesAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P3363-V Network Camera Guard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced LimitsControls Motion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsRecommended values Default valuesAudio Detection Low level 0%Application Licenses Install ApplicationApplications ApplicationsAxis P3363-V Network Camera Events EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Go to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add Events RecurrencesContinuous Recording RecordingsRecordings Recording ListUsers System OptionsSystem Options SecurityGo to System Options Security Https IeeeCertificates CertificatesGo to System Options Security Ieee Date & Time Audio SupportGo to System Options Security Certificates Network Basic TCP/IP SettingsNTP Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share Ports & DevicesNetwork Share PortsSupport MaintenanceFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P3363-V Network Camera Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsTechnical Specifications Technical SpecificationsConnectors Function/group Specifications System ApplicationAlarm actions PowerPerformance Considerations M2.3
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