Axis Communications P3363-V user manual Symptoms, Possible Causes and Remedial Actions

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AXIS P3363–V Network Camera

Troubleshooting

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 52.

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Contents Axis P3363-V Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3363-V Network Camera Table of ContentsTechnical Specifications Hardware Overview ConnectorsHardware Overview Color Indication LED IndicatorsAxis P3363-V Network Camera Accessing the Product Accessing the ProductAccess from a Browser Network TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Set Power Line FrequencyControls on the Live View Live ViewAxis Media Control viewer toolbar AMC Audio Controls PTZ ControlsAxis P3363-V Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Image Video and AudioVideo and Audio Video Stream264 Stream ProfilesWhite Balance Video and Audio Camera SettingsExposure Settings Image AppearanceDay/Night Iris adjustmentView Area Set Shutter toGo to Video & Audio Overlay Image OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabFocus & Zoom Privacy MaskGo to Video & Audio Focus & Zoom Audio Modes Audio SettingsAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P3363-V Network Camera Guard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomLimits AdvancedControls Motion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsRecommended values Default valuesAudio Detection Low level 0%Application Licenses Install ApplicationApplications ApplicationsAxis P3363-V Network Camera Events EventsPTZ Control Setting Up an Action RuleGo to Events Action Rules and click Add Go to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add Events RecurrencesContinuous Recording RecordingsRecordings Recording ListUsers System OptionsSystem Options SecurityGo to System Options Security Https IeeeCertificates CertificatesGo to System Options Security Ieee Audio Support Date & TimeGo to System Options Security Certificates Network Basic TCP/IP SettingsNTP Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share Ports & DevicesNetwork Share PortsSupport MaintenanceFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P3363-V Network Camera Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsTechnical Specifications Technical SpecificationsConnectors Function/group Specifications System ApplicationAlarm actions PowerPerformance Considerations M2.3
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