Axis Communications P3363-V Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P3363–V Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

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Contents Axis P3363-V Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3363-V Network CameraTechnical Specifications Connectors Hardware OverviewHardware Overview LED Indicators Color IndicationAxis P3363-V Network Camera Accessing the Product Accessing the ProductAccess from a Browser Set Power Line Frequency Accessing the Product Access from the InternetSet the Root Password Network TCP/IP AdvancedLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ Controls AMC Audio ControlsAxis P3363-V Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio ImageStream Profiles 264Image Appearance Video and Audio Camera SettingsExposure Settings White BalanceSet Shutter to Iris adjustmentView Area Day/NightGo to Video & Audio Video Stream and select the Image tab OverlayOverlay Image Go to Video & Audio Overlay ImagePrivacy Mask Focus & ZoomGo to Video & Audio Focus & Zoom Audio Settings Audio ModesAudio Input Audio Clips Audio OutputLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P3363-V Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourAdvanced LimitsControls Camera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersLow level 0% Default valuesAudio Detection Recommended valuesApplications Install ApplicationApplications Application LicensesAxis P3363-V Network Camera Events EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Recipient Use with action RecipientsSchedules Go to Events Recipients and click AddEvents Recurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingSecurity System OptionsSystem Options UsersIeee Go to System Options Security HttpsCertificates CertificatesGo to System Options Security Ieee Date & Time Audio SupportGo to System Options Security Certificates Basic TCP/IP Settings NetworkDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts Ports & DevicesNetwork Share Go to System Options Storage Click Network ShareMaintenance SupportScripting Reset to Factory Default SettingsPlain Config File UploadAxis P3363-V Network Camera Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsTechnical Specifications Technical SpecificationsPower Function/group Specifications System ApplicationAlarm actions ConnectorsPerformance Considerations M2.3