Axis Communications P1427-LE Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P1427–LE Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P1427-LE Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P1427-LE Network Camera Table of ContentsPerformance Considerations Network Connector Connectors and ButtonsConnector Hardware OverviewSD Card Slot LED IndicatorsControl Button Color IndicationAccess from a Browser Accessing the ProductAccess from the Internet Set the Root PasswordSet Power Line Frequency Configure Capture ModeLive View Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar PTZ Controls Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream Axis P1427-LE Network Camera Basic Setup Setting Up the ProductVideo Stream VideoPixel Counter Image264 Stream ProfilesCapture Mode Camera SettingsGo to Setup Video Camera Settings Image AppearanceWhite Balance Exposure SettingsWide Dynamic Range Shutter & GainView Area Iris adjustmentBuilt-in IR Illuminations LEDs Day/NightOverlay Select an Aspect ratio and a Video stream resolutionOverlay Image Go to Video View AreaGo to Events Action Rules Using Overlay Text in an Action RuleGo to Video Overlay Image Go to Video Focus & Zoom Privacy MaskFocus & Zoom Axis P1427-LE Network Camera Default Viewer for Browsers Live View ConfigViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigLight Buttons Output ButtonsGo to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedControl Queue Camera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsAxis P1427-LE Network Camera Go to Setup Applications Install ApplicationApplications Application LicensesAxis P1427-LE Network Camera Events Time Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddFallback Action RecipientsRecipient Use with action Go to Events Recipients and click AddSchedules Setting Up an Email RecipientRecurrences Go to Events Schedules and click AddAxis P1427-LE Network Camera Recording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourGo to System Options Storage Click Network Share Network ShareGo to System Options Storage and click SD Card Support Maintenance Ports & Devices Logs & Reports System OverviewScripting File UploadPlain Config Reset to Factory Default SettingsEmergency Recovery Procedure TroubleshootingChecking the Firmware Upgrading the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Video Camera Settings Key framesStorage disruption Storage and disk management problemsTechnical Specifications Power Function/group Specifications System ApplicationConnectors DimensionsConnectors Performance Considerations M2.4
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