Axis Communications P1405-LE Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P1405–LE Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P1405-LE Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P1405-LE Network Camera Table of ContentsSD Card Slot Connectors and ButtonsNetwork Connector Hardware OverviewColor Indication LED IndicatorsSet the Root Password Accessing the ProductAccess from a Browser Access from the InternetClick Use Https Set Power Line FrequencyLive View Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar PTZ ControlsAxis P1405-LE Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream Axis P1405-LE Network Camera Basic Setup Setting Up the ProductImage VideoVideo Stream Pixel Counter264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceIris adjustment Built-in IR Illuminations LEDsDay/Night Go to Video View Area Select an Aspect ratio and a Video stream resolutionView Area OverlayUsing Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Go to Video Focus & Zoom Privacy MaskFocus & Zoom Go to Events Action RulesAxis P1405-LE Network Camera Browser Viewer Description Live View ConfigDefault Viewer for Browsers Viewer SettingsLight Buttons User Defined LinksGuard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAdvanced Control QueueControls Go to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis P1405-LE Network Camera Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P1405-LE Network Camera Events Go to Events Action Rules and click Add Setting Up an Action RuleTime PTZ ControlGo to Events Recipients and click Add RecipientsFallback Action Recipient Use with actionGo to Events Schedules and click Add Setting Up an Email RecipientSchedules RecurrencesAxis P1405-LE Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingAxis Video Hosting System Avhs Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Network Share Go to System Options Storage and click SD CardGo to System Options Storage Click Network Share System Overview MaintenanceSupport Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P1405-LE Network Camera Upgrading the Firmware TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsStorage disruption Storage and disk management problemsTechnical Specifications Dimensions Function/group Specifications System ApplicationPower ConnectorsPerformance Considerations ConnectorsM1.3
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