Axis Communications P1405-LE user manual Symptoms, Possible Causes and Remedial Actions, Basic

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AXIS P1405–LE Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 42.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 49.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 41.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 44. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Axis P1405-LE Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P1405-LE Network CameraConnectors and Buttons Network ConnectorHardware Overview SD Card SlotLED Indicators Color IndicationAccessing the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewControls on the Live View Click Use HttpsGo to Setup Events Axis Media Control viewer toolbarPTZ Controls Manual TriggerAxis P1405-LE Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream Axis P1405-LE Network Camera Setting Up the Product Basic SetupVideo Video StreamPixel Counter ImageStream Profiles 264Camera Settings Exposure SettingsImage Appearance White BalanceBuilt-in IR Illuminations LEDs Iris adjustmentDay/Night Select an Aspect ratio and a Video stream resolution View AreaOverlay Go to Video View AreaOverlay Image Using Overlay Text in an Action RuleGo to Video Overlay Image Privacy Mask Focus & ZoomGo to Events Action Rules Go to Video Focus & ZoomAxis P1405-LE Network Camera Live View Config Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links Light ButtonsPreset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard TourControl Queue AdvancedControls Detectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis P1405-LE Network Camera Install Application Go to Setup ApplicationsApplications Application LicensesAxis P1405-LE Network Camera Events Setting Up an Action Rule TimePTZ Control Go to Events Action Rules and click AddRecipients Fallback ActionRecipient Use with action Go to Events Recipients and click AddSetting Up an Email Recipient SchedulesRecurrences Go to Events Schedules and click AddAxis P1405-LE Network Camera Recordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration Axis Video Hosting System AvhsNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPStorage UPnPTMRTP/H.264 BonjourGo to System Options Storage and click SD Card Network ShareGo to System Options Storage Click Network Share Maintenance SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigScripting File UploadAxis P1405-LE Network Camera Troubleshooting Emergency Recovery ProcedureChecking the Firmware Upgrading the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Storage disruptionTechnical Specifications Function/group Specifications System Application PowerConnectors DimensionsConnectors Performance ConsiderationsM1.3
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