Axis Communications P1425-E user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P1425-E Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P1425-E Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P1425-E Network CameraPerformance Considerations Connector Connectors and ButtonsNetwork Connector Hardware OverviewControl Button LED IndicatorsSD Card Slot Status LED IndicationAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordControls on the Live View Set Power Line FrequencyLive View Click Use HttpsPTZ Controls Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAxis P1425-E Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P1425-E Network Camera Set Up the Product Basic SetupPixel Counter Set Up Video StreamsVideo Image264 Click Save to apply the new settingsStream Profiles Image Appearance Camera SettingsExposure Settings White BalanceDay/Night Iris adjustmentSet Shutter to Overlay Select an Aspect ratio and a Video stream resolutionView Area Go to Video View AreaGo to Video Overlay Image Overlay ImageUse Overlay Text in an Action Rule Go to Events Action Rules Privacy MaskFocus & Zoom Go to Video Focus & ZoomWhen satisfied, click Enable iris to enable the iris Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onGuard Tour Preset PositionsPTZ Pan Tilt Zoom AdvancedControl Queue Motion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis P1425-E Network Camera Applications Install ApplicationGo to Setup Applications Application LicensesAxis P1425-E Network Camera Fallback Action Set Up Action RulesEvents Go to Events Action Rules and click AddCreate Schedules Set Up Email RecipientsAdd Recipients Go to Events Recipients and click AddSet Up Recurrences Go to Events Recurrences and click AddContinuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Click Install certificate and upload the certificate Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourNetwork Share StorageSD Card To add a network shareSupport MaintenancePorts & Devices Scripting System OverviewLogs & Reports File UploadReset to Factory Default Settings Plain ConfigEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Connectors Function/group Specifications System ApplicationPower DimensionsConnectors Performance Considerations M2.3
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