Axis Communications P1425-E Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS P1425-E Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 57.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame
	rate will lower the maximum resolution. See .
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 54.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P1425-E Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P1425-E Network CameraPerformance Considerations Connectors and Buttons Network ConnectorConnector Hardware OverviewLED Indicators SD Card SlotControl Button Status LED IndicationAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewControls on the Live View Click Use HttpsGo to Setup Events Axis Media Control viewer toolbarPTZ Controls Manual TriggerAxis P1425-E Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P1425-E Network Camera Set Up the Product Basic SetupSet Up Video Streams VideoPixel Counter ImageStream Profiles Click Save to apply the new settings264 Camera Settings Exposure SettingsImage Appearance White BalanceSet Shutter to Iris adjustmentDay/Night Select an Aspect ratio and a Video stream resolution View AreaOverlay Go to Video View AreaUse Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Privacy Mask Focus & ZoomGo to Events Action Rules Go to Video Focus & ZoomWhen satisfied, click Enable iris to enable the iris Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions PTZ Pan Tilt ZoomGuard Tour AdvancedControl Queue Detectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis P1425-E Network Camera Install Application Go to Setup ApplicationsApplications Application LicensesAxis P1425-E Network Camera Set Up Action Rules EventsFallback Action Go to Events Action Rules and click AddSet Up Email Recipients Add RecipientsCreate Schedules Go to Events Recipients and click AddSet Up Recurrences Go to Events Recurrences and click AddRecordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourStorage SD CardNetwork Share To add a network sharePorts & Devices MaintenanceSupport System Overview Logs & ReportsScripting File UploadReset to Factory Default Settings Plain ConfigTroubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Function/group Specifications System Application PowerConnectors DimensionsConnectors Performance Considerations M2.3