Axis Communications M3203 Emergency Recovery Procedure, Problems setting the IP address

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AXIS M3203 Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 39.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 46.

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Contents Axis M3203 Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis M3203 Network CameraConnectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoELED Indicators Control ButtonColor Indication Accessing the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewClick Create self-signed certificate Go to Setup Events Controls on the Live ViewAxis Media Control viewer toolbar Manual TriggerPTZ Controls How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M3203 Network Camera Setting Up the Product Basic SetupVideo Video StreamPixel Counter ImageCamera Settings Click Save to apply the new settingsStream Profiles 264Exposure Settings To configure the view areaView Area Image AppearanceOverlay Overlay ImageGo to Video Video Stream and select the Image tab Go to Video Overlay ImageUsing Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Axis M3203 Network Camera Live View Config Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionDefault values Medium level 50%Low level 0% Recommended valuesInstall Application Go to Setup ApplicationsApplications Application LicensesAxis M3203 Network Camera Events Setting Up an Action Rule RecipientsGo to Events Action Rules and click Add Setting Up an Email Recipient Recipient Use with actionGo to Events Recipients and click Add Schedules RecurrencesTo create a new schedule Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourMaintenance StorageNetwork Share To add a network shareSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting Firmware To upgrade the product’s firmwareChecking the Firmware Upgrading the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Function/group Specifications System Application Maintenance Installation aidsMemory Power ConnectorsFunction/group Specifications Video Performance ConsiderationsM2.18
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M3203 specifications

Axis Communications is renowned for its innovative approach to network video technology, and its M3200 series is a testament to this legacy, comprising models such as the M3204-V, M3203-V, M3203, and M3204. These cameras are designed to meet the diverse needs of surveillance applications while maintaining high standards of video quality and performance.

One of the standout features of the M3200 series is its compact and discreet design. The cameras are ideal for indoor use in environments where aesthetics are vital, such as retail stores, hotels, and offices. Their unobtrusive form factor allows them to blend seamlessly into various settings while providing comprehensive monitoring capabilities.

The M3204-V and M3204 models support two-way audio, allowing users to not only monitor but also communicate through the camera. This feature is particularly useful for interactive communication in scenarios like customer service or security personnel directions. Additionally, it supports an audio input for connecting external microphones, which enhances situational awareness.

All models in the series are equipped with Axis’ Lightfinder technology, enabling them to capture high-quality video in low-light conditions. This technology ensures that users receive clear and detailed images even in challenging lighting environments. Furthermore, the M3200 series offers Wide Dynamic Range (WDR) functionality, which helps to enhance the visibility of both dark and bright areas in a scene simultaneously.

With support for1080p resolution at up to 30 frames per second, the M3200 series delivers crisp and detailed video, making identification easier. The cameras also feature H.264 compression technology, which helps optimize bandwidth and storage requirements without sacrificing quality.

For added versatility, the M3200 series includes a wide variety of mounting options, making it easy to install the cameras in various settings. They also come equipped with an IP51 rating for dust and drip protection, ensuring reliable operation even in less-than-ideal conditions.

Moreover, the integration of Axis' Zipstream technology efficiently compresses video, thereby decreasing storage and bandwidth usage while retaining critical forensic details. This is particularly beneficial for long-term archiving of footage without quality loss.

In conclusion, Axis Communications M3200 series models such as the M3204-V, M3203-V, M3203, and M3204 offer advanced features tailored for effective surveillance. The combination of compact design, enhanced low-light capabilities, flexible installation options, and superior image quality positions the M3200 series as a top choice for those seeking reliable and efficient security solutions.