Axis Communications M3203 user manual Product is accessible locally but not externally, Basic

Page 49

AXIS M3203 Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time on page 38.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 41. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 11 .

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis M3203 Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis M3203 Network Camera Table of ContentsNetwork Connector Connectors and ButtonsFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoEControl Button LED IndicatorsColor Indication Access from a Browser Accessing the ProductAccess from the Internet Set the Root PasswordLive View Set Power Line FrequencyClick Create self-signed certificate Controls on the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerPTZ Controls Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis M3203 Network Camera Basic Setup Setting Up the ProductVideo Stream VideoPixel Counter ImageClick Save to apply the new settings Camera SettingsStream Profiles 264To configure the view area Exposure SettingsView Area Image AppearanceOverlay Image OverlayGo to Video Video Stream and select the Image tab Go to Video Overlay ImagePrivacy Mask Using Overlay Text in an Action RuleGo to Events Action Rules Axis M3203 Network Camera Default Viewer for Browsers Live View ConfigViewer Settings Browser Viewer DescriptionUser Defined Links Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionMedium level 50% Default valuesLow level 0% Recommended valuesGo to Setup Applications Install ApplicationApplications Application LicensesAxis M3203 Network Camera Events Recipients Setting Up an Action RuleGo to Events Action Rules and click Add Recipient Use with action Setting Up an Email RecipientGo to Events Recipients and click Add Recurrences SchedulesTo create a new schedule Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Smtp email QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourStorage MaintenanceNetwork Share To add a network shareSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Firmware To upgrade the product’s firmware TroubleshootingChecking the Firmware Upgrading the FirmwareSymptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlyVideo Camera Settings Storage and disk management problemsTechnical Specifications Maintenance Installation aids Function/group Specifications System ApplicationMemory Power ConnectorsPerformance Considerations Function/group Specifications VideoM2.18
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M3203 specifications

Axis Communications is renowned for its innovative approach to network video technology, and its M3200 series is a testament to this legacy, comprising models such as the M3204-V, M3203-V, M3203, and M3204. These cameras are designed to meet the diverse needs of surveillance applications while maintaining high standards of video quality and performance.

One of the standout features of the M3200 series is its compact and discreet design. The cameras are ideal for indoor use in environments where aesthetics are vital, such as retail stores, hotels, and offices. Their unobtrusive form factor allows them to blend seamlessly into various settings while providing comprehensive monitoring capabilities.

The M3204-V and M3204 models support two-way audio, allowing users to not only monitor but also communicate through the camera. This feature is particularly useful for interactive communication in scenarios like customer service or security personnel directions. Additionally, it supports an audio input for connecting external microphones, which enhances situational awareness.

All models in the series are equipped with Axis’ Lightfinder technology, enabling them to capture high-quality video in low-light conditions. This technology ensures that users receive clear and detailed images even in challenging lighting environments. Furthermore, the M3200 series offers Wide Dynamic Range (WDR) functionality, which helps to enhance the visibility of both dark and bright areas in a scene simultaneously.

With support for1080p resolution at up to 30 frames per second, the M3200 series delivers crisp and detailed video, making identification easier. The cameras also feature H.264 compression technology, which helps optimize bandwidth and storage requirements without sacrificing quality.

For added versatility, the M3200 series includes a wide variety of mounting options, making it easy to install the cameras in various settings. They also come equipped with an IP51 rating for dust and drip protection, ensuring reliable operation even in less-than-ideal conditions.

Moreover, the integration of Axis' Zipstream technology efficiently compresses video, thereby decreasing storage and bandwidth usage while retaining critical forensic details. This is particularly beneficial for long-term archiving of footage without quality loss.

In conclusion, Axis Communications M3200 series models such as the M3204-V, M3203-V, M3203, and M3204 offer advanced features tailored for effective surveillance. The combination of compact design, enhanced low-light capabilities, flexible installation options, and superior image quality positions the M3200 series as a top choice for those seeking reliable and efficient security solutions.
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