Axis Communications AXIS Q6045 Mk II PTZ Symptoms, Possible Causes and Remedial Actions, Basic

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AXIS Q6045 Mk II PTZ Dome Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 52.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 60.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 51.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 54. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Axis Q6045 Mk II PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q6045 Mk II PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations Reset to Factory Default SettingsNetwork Connector Connectors and ButtonsFor technical specifications, see Hardware OverviewPower Button Multi-connectorSD Card Slot Control ButtonMidspan LED Indicators LED IndicatorsGreen Steady when AC power input connected Color IndicationAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordClick Use Https Live ViewControls on the Live View Axis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewSpeaker button Click to turn the speakers on or off PTZ ControlsAxis Q6045 Mk II PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo Stream Video and AudioPixel Counter Image264 Stream ProfilesCapture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Image AppearanceImage Settings Exposure SettingsWide Dynamic Range WDR 1 contrastOverlay Image OverlayGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImageGo to Events Action Rules Use Overlay Text in an Action RulePrivacy Mask Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGatekeeper ConfigurationAutotracking Exclude AreasTo add a guard tour Guard TourTour Recording Advanced Osdi ZonesLimits To add a recorded tourControls Control Queue Operator Same as administrator but with lower priorityDetectors Set Up Motion Detection WindowsShock Detection Motion DetectionObject Removed Basic Video AnalyticsEnter/Exit Detector Object Counter Fence DetectorBe activated See the online help for more information Audio DetectionObservations Go to Detectors Audio DetectionGo to Setup Applications Install ApplicationApplications Application LicensesAxis Q6045 Mk II PTZ Dome Network Camera Events Set Up Action RulesTriggers Go to Events Action Rules and click AddHardware Input SignalStorage SystemActions Add RecipientsRecipient Types PTZ ControlRecipient Use with action Set Up Email RecipientsCreate Schedules Set Up RecurrencesTo create a new schedule Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageMount and Unmount SD Card Format SD CardNetwork Share Ports & DevicesPorts Port StatusSupport MaintenanceSupport Overview System OverviewPlain Config Reset to Factory Default SettingsScripting File UploadAxis Q6045 Mk II PTZ Dome Network Camera Cable provides the following connectors Multi-Connector Cable sold separatelyFunction Pin Specifications To max 40 V DC, open drain, 100 mAConnector Upgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Setup Video & Audio Camera Settings Key framesStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Installation aid Function/group Specifications Audio Audio streamingInstallation MaintenanceConnectors Performance Considerations M3.14

AXIS Q6045 Mk II PTZ specifications

The Axis Communications AXIS Q6045 Mk II PTZ is a state-of-the-art outdoor PTZ (pan-tilt-zoom) network camera designed for flexible and effective surveillance in demanding environments. This camera is part of Axis’ rich portfolio of high-performance surveillance solutions, making it an ideal choice for a wide range of applications including city surveillance, traffic monitoring, and large facilities security.

One of the standout features of the AXIS Q6045 Mk II is its powerful 30x optical zoom capability. This allows users to capture detailed images even at considerable distances, making it particularly useful for monitoring expansive areas while maintaining image clarity. The camera’s 360-degree continuous pan movement and a tilt range of -20 to 90 degrees provide unmatched flexibility in monitoring dynamic environments.

Equipped with Axis’ advanced technology, the AXIS Q6045 Mk II includes Intelligent Video Analytics. This feature enhances the camera’s ability to automatically detect and respond to incidents, generating alerts for unusual activities. The camera is also designed with Lightfinder technology, which ensures high-quality color images in low-light conditions, further reinforcing its effectiveness in 24/7 monitoring scenarios.

In terms of outdoor performance, the AXIS Q6045 Mk II is built to withstand harsh weather conditions. With an IP66-rated enclosure, it is both dust-tight and protected against powerful water jets, ensuring reliable operation in challenging environments. Furthermore, its durable design includes a heater and fan, allowing for operation in extreme temperatures, keeping the camera functional even in severe weather.

Power over Ethernet (PoE) support simplifies installation by allowing power and data transmission through a single cable, heightening the camera’s flexibility in placement. Additionally, the camera supports H.264 and Motion JPEG compression formats, making it adaptable to various network bandwidth scenarios while providing excellent image quality.

Overall, the AXIS Q6045 Mk II PTZ camera is a robust solution that combines advanced technology, flexibility, and durability, enabling organizations to enhance their security and surveillance capabilities effectively. With its wide range of features, this camera stands out as an excellent choice for security professionals seeking reliable performance in varied operational conditions.
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