Axis Communications AXIS Q6045 Mk II PTZ user manual Problems with streaming H.264, Key frames

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AXIS Q6045 Mk II PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

Lower frame rate than

See Performance Considerations on page 71 .

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications on page 68.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

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Contents Axis Q6045 Mk II PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6045 Mk II PTZ Dome Network CameraReset to Factory Default Settings Connectors Performance ConsiderationsFor technical specifications, see Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot Multi-connectorPower Button Control ButtonGreen Steady when AC power input connected LED IndicatorsMidspan LED Indicators Color IndicationAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordLive View Controls on the Live ViewClick Use Https Manual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls Speaker button Click to turn the speakers on or offAxis Q6045 Mk II PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupPixel Counter Video and AudioVideo Stream ImageStream Profiles 264Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Image AppearanceWide Dynamic Range Exposure SettingsImage Settings WDR 1 contrastGo to Video & Audio Video Stream and select the Image tab OverlayOverlay Image Go to Video & Audio Overlay ImageUse Overlay Text in an Action Rule Go to Events Action RulesAudio Modes Audio SettingsPrivacy Mask Audio InputAudio Clips Audio OutputViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons Preset Positions PTZ Pan Tilt ZoomAutotracking ConfigurationGatekeeper Exclude AreasGuard Tour Tour RecordingTo add a guard tour Limits Osdi ZonesAdvanced To add a recorded tourControls Operator Same as administrator but with lower priority Control QueueShock Detection Set Up Motion Detection WindowsDetectors Motion DetectionBasic Video Analytics Object RemovedEnter/Exit Detector Fence Detector Object CounterObservations Audio DetectionBe activated See the online help for more information Go to Detectors Audio DetectionApplications Install ApplicationGo to Setup Applications Application LicensesAxis Q6045 Mk II PTZ Dome Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddStorage Input SignalHardware SystemRecipient Types Add RecipientsActions PTZ ControlSet Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Languages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardPorts Ports & DevicesNetwork Share Port StatusSupport Overview MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis Q6045 Mk II PTZ Dome Network Camera Function Pin Specifications Multi-Connector Cable sold separatelyCable provides the following connectors To max 40 V DC, open drain, 100 mAConnector Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallySetup Video & Audio Camera Settings Problems with streaming H.264Video and image problems, general Key framesNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Installation Function/group Specifications Audio Audio streamingInstallation aid MaintenanceConnectors Performance Considerations M3.14

AXIS Q6045 Mk II PTZ specifications

The Axis Communications AXIS Q6045 Mk II PTZ is a state-of-the-art outdoor PTZ (pan-tilt-zoom) network camera designed for flexible and effective surveillance in demanding environments. This camera is part of Axis’ rich portfolio of high-performance surveillance solutions, making it an ideal choice for a wide range of applications including city surveillance, traffic monitoring, and large facilities security.

One of the standout features of the AXIS Q6045 Mk II is its powerful 30x optical zoom capability. This allows users to capture detailed images even at considerable distances, making it particularly useful for monitoring expansive areas while maintaining image clarity. The camera’s 360-degree continuous pan movement and a tilt range of -20 to 90 degrees provide unmatched flexibility in monitoring dynamic environments.

Equipped with Axis’ advanced technology, the AXIS Q6045 Mk II includes Intelligent Video Analytics. This feature enhances the camera’s ability to automatically detect and respond to incidents, generating alerts for unusual activities. The camera is also designed with Lightfinder technology, which ensures high-quality color images in low-light conditions, further reinforcing its effectiveness in 24/7 monitoring scenarios.

In terms of outdoor performance, the AXIS Q6045 Mk II is built to withstand harsh weather conditions. With an IP66-rated enclosure, it is both dust-tight and protected against powerful water jets, ensuring reliable operation in challenging environments. Furthermore, its durable design includes a heater and fan, allowing for operation in extreme temperatures, keeping the camera functional even in severe weather.

Power over Ethernet (PoE) support simplifies installation by allowing power and data transmission through a single cable, heightening the camera’s flexibility in placement. Additionally, the camera supports H.264 and Motion JPEG compression formats, making it adaptable to various network bandwidth scenarios while providing excellent image quality.

Overall, the AXIS Q6045 Mk II PTZ camera is a robust solution that combines advanced technology, flexibility, and durability, enabling organizations to enhance their security and surveillance capabilities effectively. With its wide range of features, this camera stands out as an excellent choice for security professionals seeking reliable performance in varied operational conditions.
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