Axis Communications AXIS M1144-L Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS M1144–L Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 58.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 56.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Product does not start up

Product does not start up	If the product does not start up keep the network cable connected and re-insert the power cable
	to the midspan.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.

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Contents Axis M1144-L Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis M1144-L Network CameraSymptoms, Possible Causes and Remedial Actions Connectors Performance ConsiderationsConnector Connectors and ButtonsNetwork Connector Hardware OverviewControl Button LED IndicatorsSD Card Slot Color IndicationAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordClick Use Https Live ViewControls on the Live View Manual TriggerPTZ Controls Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewAxis M1144-L Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M1144-L Network Camera Set Up the Product Basic SetupVideo Stream Click Save to apply the new settingsVideo Pixel CounterStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay To configure the view areaView Area Built-in IR Illuminations LEDsOverlay Image Go to Video Overlay ImageUse Overlay Text in an Action Rule Focus AdjustmentPrivacy Mask Go to Events Action RulesViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onGuard Tour Preset PositionsPTZ Pan Tilt Zoom AdvancedOperator Same as administrator but with lower priority Control QueueMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M1144-L Network Camera Applications Install ApplicationGo to Setup Applications Application LicensesAxis M1144-L Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddStorage Input SignalHardware SystemAdd Recipients ActionsRecipient Types Set Up Email Recipients Create SchedulesGo to Events Schedules and click Add Set Up Recurrences Go to Events Recurrences and click AddPlay Recording RecordingsFind Recordings Go to Recordings ListExport Video Clip Continuous RecordingGo to Recordings Continuous Languages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadAxis M1144-L Network Camera Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video Camera SettingsStorage and disk management problems Motion Detection triggers unexpectedlyTechnical Specifications Maintenance General Casing Function/group Specifications Event actionsInstallation PowerConnectors Function Pin SpecificationsPerformance Considerations Axis M1144-L Network Camera M2.13