Axis Communications 211M user manual Video/Image problems general, Video/image problems MPEG-4

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AXIS 211M - Troubleshooting

Video/Image problems - general

 

 

 

 

 

No images in browser

To enable the updating of video images in Microsoft Internet Explorer, set your browser

 

(Internet Explorer for Windows only)

to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component

 

 

is installed on your workstation.

 

Installation of additional ActiveX com-

Configure your camera to use a Java applet for updating the video images under

 

ponent restricted or prohibited.

Live View Config > Layout > Default Viewer for Internet Explorer. See the online help

 

 

for more information.

 

Image too dark or too light.

Check the video image settings. See the online help on Video and Image Settings.

 

Missing images in uploads.

This can occur when trying to use a larger image buffer than is actually available. Try

 

 

lowering the frame rate or the upload period.

 

Slow image update.

Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame

 

 

rates, etc, will reduce the performance of the camera.

 

Poor performance.

Poor performance may be caused by, e.g. heavy network traffic, multiple users access-

 

 

ing the unit, low performance clients, use of features such as Motion Detection, Event

 

 

handling, .

 

Image gradually gets darker or lighter.

When using the camera in locations lit by fluorescent lighting, check in the advanced

 

 

image settings that the Exposure control is set to Flicker-free.

 

Image loses focus often.

Disable the DC-Iris lens in the settings for Video & Image > Advanced. Focus the cam-

 

 

era following the instructions on page 9, and then enable the DC-Iris lens.

 

Images only shown in black & white.

Check the color level setting.

 

Blurred images.

Refocus the camera. Check in the Video & Image > Advanced - Camera Settings that

 

 

DC-Iris is set to Enabled. If the images are still blurred adjust the metal ring until the

 

 

image is sharp,

 

Rolling dark bands or flickering in

Try adjusting the Flicker-free exposure setting under advanced image settings. Note

 

image.

that the 'Hold Current'/Manual setting may cause unwanted effects.

Video/image problems - MPEG-4

 

 

 

 

 

Lower frame rate than expected.

Check with the administrator that there is enough bandwidth available. Check also the

 

 

settings for bit rate control, in the Video & Image > Advanced > MPEG-4settings.

 

 

Using an inappropriate video object type can also affect the frame rate. See the online

 

 

help for more information.

 

 

Check that you have a recent MPEG-4 decoder installed.

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to

 

 

Decode only I frame.

 

 

Lower the image resolution.

 

 

Reduce the number of applications running on the client computer

 

 

Reduce the number of clients that have access to the AXIS 211M.

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet

 

client.

(network tab).

 

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control

 

 

panel applet (network tab).

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default

 

 

MPEG-4 decoder.

 

No multicast MPEG-4 displayed in the

Check with your network administrator that the multicast addresses used by the

 

client.

AXIS 211M are valid for your network.

 

Multicast MPEG-4 only accessible by

Check if your router supports multicasting, or if the router settings between the client

 

local clients.

and the server need to be configured. The TTL (Time To Live) value may need to be

 

 

increased.

 

Poor rendering of MPEG-4 images.

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

 

If text overlays are blurred, or if there are other rendering problems, you may need to

 

 

enable Advanced Video Rendering. This is done on the MPEG-4 tab in the AMC control

 

 

panel applet.

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can

 

 

usually be downloaded from the manufacturer's web site.

 

 

If images are degrading, try decreasing the GOV length, see Advanced - MPEG-4 Set-

 

 

tings, on page 16.

 

Color saturation is different in MPEG-4

Modify the settings for your graphics adapter. Please see the adapter's documentation

 

and Motion JPEG.

for more information.

The

test image does not display as expected.

 

 

 

 

 

Image settings.

Not all settings have an effect on the test image. For more information, see the help on

 

 

Image Settings.

The Power indicator is not constantly lit

 

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Contents Axis 211M About this Document Axis 211M Table of contents Axis 211M Table of contents Key features Product FeaturesTerminal connector Status indicator & MicrophoneOverview DC-Iris control cableLED Set the password Using the Network CameraAccessing the Axis 211M from the Internet Accessing the Axis 211MLive View AMC audio controls Video Stream How to stream MPEG-4MPEG-4 clients Alternative methods of accessing the video streamMotion Jpeg Axis Media Control AMCAccessing the Setup tools ConfigurationAxis Media Control Text Overlay Settings Video and Image settingsImage Appearance Video StreamAdvanced Camera Settings Overlay/Mask SettingsOverlay/Mask Type Overlay image requirementsGOV Settings Advanced MPEG-4 SettingsBit Rate Control Enable Audio Audio SettingsAudio Channels Audio mode Audio InputAdvanced Audio Audio OutputCustomize the default Live View ConfigUpload Own Web Files Own home Default Video FormatUser Defined Links Example Check Show Custom LinkDefault Viewer Sequence ModeHtml Examples External VideoConfiguring Event Types Event ConfigurationEvent Servers DefinitionsHow to set up a triggered event Audio alarmTriggered Event Click Add triggered on the Event typesMotion Detection Configuration example Click Add scheduled on the Event typesObject Size Port StatusSecurity System OptionsIP Address Filtering Date & Time Authentication process802.1X Network Admission Control Network Advanced TCP/IP Settings Network Basic TCP/IP SettingsIP Address Configuration ServicesHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mappingNetwork Traffic QoS Quality of ServiceSmtp email LED SettingsUPnP BonjourConfiguration MaintenanceSupport InformationUsing the Reset Button Resetting to the Factory Default SettingsAdvanced Connection diagram Terminal ConnectorFunction Pin number Specifications Emergency Recovery Procedure TroubleshootingChecking the Firmware Upgrading the FirmwareAxis Support Symptoms, Possible Causes and Remedial ActionsVideo/image problems MPEG-4 Video/Image problems generalDecode only I frame Poor quality snapshot images Problems uploading filesBrowser freezes Illumination Technical SpecificationsVideo management Maintenance Video access fromOptimizing your system General performance considerationsEtrax Ethernet Token Ring Axis Axis own microprocessor Glossary of TermsVOP See VOP Axis 211M Glossary of Terms URL Uniform Resource Locator An address on the network SSL/TLS Secure Socket Layer/Transport Layer SecurityAxis 211M Glossary of Terms Axis 211M Index Snmp