Axis Communications 211M Poor quality snapshot images, Browser freezes, Problems uploading files

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AXIS 211M - Troubleshooting

	Faulty power supply.	Check that you are using an AXIS PS-K power supply.
The
The	Status indicator LED is flashing red and the camera is inaccessible

	A firmware upgrade has been inter-	See the Emergency Recovery Procedure above.
	rupted or the firmware has otherwise
	been damaged.
Poor quality snapshot images

	Screen incorrectly configured on your	In Display Properties, configure your screen to show at least 65000 colors, i.e. at least
	workstation.	16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Browser freezes

	Safari or Firefox 1.4 (or later) can	Lower the image resolution.
	sometimes freeze on a slow computer.
Problems uploading files

	Limited space.	There is only limited space available for the upload of your own files. Try deleting one
		or more existing files, to free up space.
	Missing images in uploads.	This can occur when trying to use a larger image buffer than is actually available. Try
		lowering the frame rate or the upload period.
	Overlay/Privacy mask is not displayed

	Incorrect size or location of overlay or	The overlay or privacy mask may have been positioned incorrectly or wrong resolution
	privacy mask.	was used while positioning. Refer to the online help for information on the limitations
		when using image overlays and privacy masks.
Motion Detection triggers unexpectedly

	Changes in luminance.	Motion detection is based upon changes in luminance in the image. This means that if
		there are sudden changes in the lighting, motion detection may be mistakenly trig-
		gered. Lower the sensitivity setting to avoid problems with luminance.

For additional assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup

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Contents Axis 211M About this Document Axis 211M Table of contents Axis 211M Table of contents Product Features Key featuresOverview Status indicator & MicrophoneTerminal connector DC-Iris control cableLED Accessing the Axis 211M from the Internet Using the Network CameraSet the password Accessing the Axis 211MLive View AMC audio controls How to stream MPEG-4 Video StreamMotion Jpeg Alternative methods of accessing the video streamMPEG-4 clients Axis Media Control AMCAxis Media Control ConfigurationAccessing the Setup tools Image Appearance Video and Image settingsText Overlay Settings Video StreamOverlay/Mask Type Overlay/Mask SettingsAdvanced Camera Settings Overlay image requirementsBit Rate Control Advanced MPEG-4 SettingsGOV Settings Audio Channels Audio mode Audio SettingsEnable Audio Audio InputAudio Output Advanced AudioUpload Own Web Files Live View ConfigCustomize the default User Defined Links Default Video FormatOwn home Example Check Show Custom LinkHtml Examples Sequence ModeDefault Viewer External VideoEvent Servers Event ConfigurationConfiguring Event Types DefinitionsTriggered Event Audio alarmHow to set up a triggered event Click Add triggered on the Event typesConfiguration example Click Add scheduled on the Event types Motion DetectionPort Status Object SizeIP Address Filtering System OptionsSecurity 802.1X Network Admission Control Authentication processDate & Time IP Address Configuration Network Basic TCP/IP SettingsNetwork Advanced TCP/IP Settings ServicesLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mappingQoS Quality of Service Network TrafficUPnP LED SettingsSmtp email BonjourSupport MaintenanceConfiguration InformationAdvanced Resetting to the Factory Default SettingsUsing the Reset Button Function Pin number Specifications Terminal ConnectorConnection diagram Checking the Firmware Troubleshooting Emergency Recovery Procedure Upgrading the FirmwareSymptoms, Possible Causes and Remedial Actions Axis SupportDecode only I frame Video/Image problems generalVideo/image problems MPEG-4 Browser freezes Problems uploading filesPoor quality snapshot images Technical Specifications IlluminationMaintenance Video access from Video managementGeneral performance considerations Optimizing your systemGlossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorVOP See VOP Axis 211M Glossary of Terms SSL/TLS Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkAxis 211M Glossary of Terms Axis 211M Index Snmp