Axis Communications 211M Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS 211M - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 211M. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user. •Always read the upgrade instructions available with each new release, before updating the firmware.

Emergency Recovery Procedure

If power to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.

Unix/Linux -From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

2.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis211m.bin. Then click the Load button to restart the upgrade process.

3.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

4.Reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

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Contents Axis 211M About this Document Axis 211M Table of contents Axis 211M Table of contents Key features Product FeaturesDC-Iris control cable Status indicator & MicrophoneTerminal connector OverviewLED Accessing the Axis 211M Using the Network CameraSet the password Accessing the Axis 211M from the InternetLive View AMC audio controls Video Stream How to stream MPEG-4Axis Media Control AMC Alternative methods of accessing the video streamMPEG-4 clients Motion JpegAxis Media Control ConfigurationAccessing the Setup tools Video Stream Video and Image settingsText Overlay Settings Image AppearanceOverlay image requirements Overlay/Mask SettingsAdvanced Camera Settings Overlay/Mask TypeBit Rate Control Advanced MPEG-4 SettingsGOV Settings Audio Input Audio SettingsEnable Audio Audio Channels Audio modeAdvanced Audio Audio OutputUpload Own Web Files Live View ConfigCustomize the default Example Check Show Custom Link Default Video FormatOwn home User Defined LinksExternal Video Sequence ModeDefault Viewer Html ExamplesDefinitions Event ConfigurationConfiguring Event Types Event ServersClick Add triggered on the Event types Audio alarmHow to set up a triggered event Triggered EventMotion Detection Configuration example Click Add scheduled on the Event typesObject Size Port StatusIP Address Filtering System OptionsSecurity 802.1X Network Admission Control Authentication processDate & Time Services Network Basic TCP/IP SettingsNetwork Advanced TCP/IP Settings IP Address ConfigurationNAT traversal port mapping NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressNetwork Traffic QoS Quality of ServiceBonjour LED SettingsSmtp email UPnP Information Maintenance Configuration SupportAdvanced Resetting to the Factory Default SettingsUsing the Reset Button Function Pin number Specifications Terminal ConnectorConnection diagram Upgrading the Firmware TroubleshootingEmergency Recovery Procedure Checking the FirmwareAxis Support Symptoms, Possible Causes and Remedial ActionsDecode only I frame Video/Image problems generalVideo/image problems MPEG-4 Browser freezes Problems uploading filesPoor quality snapshot images Illumination Technical SpecificationsVideo management Maintenance Video access fromOptimizing your system General performance considerationsEtrax Ethernet Token Ring Axis Axis own microprocessor Glossary of TermsVOP See VOP Axis 211M Glossary of Terms URL Uniform Resource Locator An address on the network SSL/TLS Secure Socket Layer/Transport Layer SecurityAxis 211M Glossary of Terms Axis 211M Index Snmp
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