Axis Communications 241S, 241Q Troubleshooting, Checking the Firmware, Upgrading the Firmware

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52AXIS 241Q/241S - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 241Q/241S. One of your first actions when troubleshooting a problem should be to check the currently installed version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your AXIS 241Q/241S can be seen under Setup > Basic Configuration.

Upgrading the Firmware

When you download firmware from the Axis Web site, your Axis product will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

New firmware can be downloaded to the AXIS 241Q/241S over the network.

Note: Pre-configured and customized settings will be retained for use when the new firmware is running (pro- vided the features are available in the new firmware) although this is not guaranteed by Axis Communica- tions.

1.Save the firmware file to your computer. The latest version of the AXIS 241Q/241S firmware is available free of charge from the Axis Web site at www.axis.com/techsup or from your local distributor.

2.Go to Setup > System Options > Maintenance in the video server’s Web pages.

3.In the Upgrade Server section and browse to the desired firmware file on your computer. Click Upgrade.

Notes: •Always read the upgrade instructions available with each new release, before updating the firmware.

•After starting the process, you should always wait at least 20 minutes before restarting the AXIS 241Q/241S, even if you suspect the procedure has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

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Contents Axis 241Q and Axis 241S Video Servers User’s Manual About This Document Table of contents Axis 241Q/241S Axis 241Q/241S Product Description Hardware InventoryAxis 241Q Front Panel NetworkSwitch Description Axis 241S Front PanelAxis 241Q/241S Rear Panel Installation MountingConnecting video cameras Installation MethodsAxis IP Utility Automatic discoveryUPnP Set the IP address manuallyARP and Ping in Windows ExampleARP and Ping in UNIX/Linux Installation Procedure Axis Internet Dynamic DNS ServiceRequirements Using the video server Accessing the video serverLive View Axis 241Q/241S Using the video server Stream Types Video StreamsMotion Jpeg How to stream MPEG-4? MPEG-4 protocols and communication methodsAxis Media Control Other methods of accessing the video streamRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Configuring the video server Accessing the Setup toolsImage Settings Video & Image SettingsImage Appearance Video Source Settings Overlay SettingsVideo Stream Axis 241S onlyQuad Stream Settings Axis 241Q only Advanced MPEG-4 SettingsPan Tilt Zoom Overlay image requirements Overlay Image SettingsOverlay image limitations Customizing the default Live View ConfigLayout Upload Own Web Files Own HomeUser Defined Links Check Show Custom LinkDefault Video Format in Internet Explorer for Windows AMC Axis Media Control SettingsDefault Viewer for Motion Jpeg Action ButtonsSequence Mode UpdateHtml Examples External VideoEvent Configuration Event ServersHow to set up a triggered event Event TypesTriggered Event Click Add triggered on the Event typesHow to set up a scheduled event Pre-trigger and Post-trigger buffersScheduled Event Click Add scheduled on the Event typesHow to configure Motion Detection Click Motion Detection in the Event Configuration menuClick the Configure Included Windows radio button Motion DetectionPort Status Parameter Size History SensitivityPan Tilt Zoom Preset Positions Using CGI links to control PTZ devicesClick-in-image PTZ Control QueueInstalling PTZ Devices Security System OptionsIP Address Filtering Date & Time HttpsIP Address Configuration Network Basic TCP/IP SettingsServices Network Advanced TCP/IP Settings DNS ConfigurationHost Name Configuration Link-Local AddressRTP Multicast/MPEG-4 Smtp emailNetwork Traffic Maintenance Ports & DevicesSupport ConfigurationAdvanced Resetting to the Factory Default Settings Using the Control ButtonUnit Connectors D-Sub ConnectorI/O Terminal Connector Pin Function DescriptionSchematic Diagram I/O Terminal Connector COM Ports RS-232 and RS-485To BNC Cable Axis 241S only Checking the Firmware TroubleshootingUpgrading the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsI No images displayed in the Web interface Be downloaded from the manufacturers web site Technical Specifications Video compressionPower General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Bandwidth Montage Installationsmethoden Videokameras anschließenAutomatische Erkennung IP-Adresse manuell einstellenARP und Ping unter Windows HinweisBeispiel ARP and Ping unter UNIX/Linux Installationsvorgang AnforderungenAxis 241Q/241S Installation Installation Connexion des caméras vidéo Méthodes d’installationApplication Axis IP Utility Détection automatique Définissez manuellement l’adresse IPRemarque ARP et Ping sous WindowsExemple Axis 241Q/241S Installation ARP et Ping sous UNIX/Linux Configuration minimale requise Procédure d’installationAxis 241Q/241S Installation Installazione MontaggioMetodi di installazione Connessione delle videocamereRilevamento automatico Impostazione manuale dellindirizzo IPARP e Ping in Windows EsempioAxis 241Q/241S Installazione ARP e Ping in UNIX/Linux Servizio Axis Internet Dynamic DNS Procedura di installazioneRequisiti Axis 241Q/241S Installazione Instalación MontajeConexión de las cámaras de vídeo Métodos de instalaciónConfiguración manual de la dirección IP Detección automáticaARP y Ping en Windows NotaSyntaxis EjemploARP y Ping en UNIX/Linux Requisitos El Axis Internet Dynamic DNS ServiceProcedimiento de instalación Glossary Photographs. Also known as JPGAxis 241Q/241S Glossary Index MPEG-4 protocols MPEG-4 settings Multicasting
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241Q, 241S specifications

Axis Communications is a leading provider of network video solutions, renowned for its innovative products designed for various surveillance applications. Among their range of offerings, the Axis 243Q, 247S, 241S, Q74011, and 241QA stand out for their impressive features, advanced technology, and robust characteristics tailored to enhance security and monitoring.

The Axis 243Q is a high-performance network camera that excels in delivering exceptional video quality. With a resolution of up to 2048x1536 pixels, it supports high-definition video streaming, ensuring that even the smallest details are captured with clarity. This camera is equipped with Axis’ unique Lightfinder technology, which enables superior low-light performance, making it ideal for surveillance in poorly lit environments. Additionally, it features multiple compression formats, including H.264 and Motion JPEG, which help to optimize bandwidth and storage requirements.

The Axis 247S is a compact and versatile network camera that incorporates a seamless design suitable for various interior settings. It boasts a dual stream capability, meaning it can transmit two video streams simultaneously, which can be tailored for different resolutions and frame rates. This feature is particularly beneficial for resource management, allowing users to view lower-resolution streams remotely while saving storage space. Furthermore, the 247S’s built-in audio support allows for two-way communication, enhancing security collaboration.

The Axis 241S network camera is designed for reliable monitoring and high-quality video surveillance in both indoor and outdoor applications. With its weather-resistant housing, it excels in challenging environmental conditions. This camera offers multiple lens options and has infrared illumination capabilities, allowing for night-time surveillance without compromising visibility. The 241S's Power over Ethernet (PoE) support simplifies installation by allowing the camera to receive power and data through a single cable.

For a more advanced solution, the Axis Q74011 Video Encoder facilitates the integration of analog cameras into IP networks seamlessly. It converts analog video signals into digital IP streams, enabling the incorporation of traditional cameras into modern network infrastructures. This versatility allows businesses to upgrade their surveillance systems incrementally without having to replace existing equipment fully.

Lastly, the Axis 241QA camera combines the advantages of image quality with intelligent video analytics. It incorporates advanced algorithms for motion detection, line crossing, and object removal, enhancing monitoring efficiency. The camera’s lens is designed for up to 30 frames per second at full resolution, providing smooth and fluid video for critical surveillance applications.

In summary, the Axis 243Q, 247S, 241S, Q74011, and 241QA collectively represent Axis Communications' dedication to innovation, quality, and user-centric design. With various features such as high-resolution video streaming, adaptability to diverse environments, and advanced analytics, these models cater to a wide range of security needs across various sectors.