Axis Communications 241Q, 241S user manual No images displayed in the Web interface

Page 55

AXIS 241Q/241S - Troubleshooting 55

No images displayed in the Web interface

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow

 

(Internet Explorer only)

ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on

 

 

your workstation.

 

Installation of additional ActiveX

Configure your AXIS 241Q/241S to use a Java applet for updating the images under

 

component restricted or prohib-

Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more

 

ited

information.

Video Image Problems

 

 

 

 

 

Image too dark or too light.

Check that the termination dip switch for the video source is set to the correct position. See

 

 

also the online help on Video Source Settings

 

Black borders around the video

Adjust the X and/or Y offset, in the Video Source Settings. See the online help for information.

 

image

 

 

Problems uploading own files

There is only limited space available for the upload of your own files. Try deleting one or more

 

 

existing files, to free up space

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering

 

 

the frame rate or the upload period.

 

Slow image update

Configuring e.g. pre-buffers, motion detection, high resolution images, high frame rates, etc.,

 

 

will reduce the performance of the video server.

 

Slow performance

Slow performance may be caused by e.g. heavy network traffic, multiple users accessing the

 

 

unit, low performance clients, use of features such as Motion Detection, Event handling, Image

 

 

rotation.

Bad

snapshot images

 

 

 

 

 

Display incorrectly configured on

In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.

 

your workstation

Using only 16 or 256 colors on your display will produce dithering artifacts in the image.

 

 

Incorrect exposure in images

 

 

 

 

 

Incorrect line termination

If the AXIS 241Q/241S is to be connected in loop through with other equipment, disable the

 

 

input termination by turning the corresponding DIP switch to OFF.

Problems with the MPEG-4 format

 

Lower frame rate than expected.

Check with the administrator that there is enough bandwidth available. Check also the settings

 

for bit rate control, in the Video & Image > Advanced > MPEG-4settings. Using an inappro-

 

priate video object type can also affect the frame rate. See the online help for more informa-

 

tion.

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode

 

only I frames.

 

Lower the image resolution.

 

Reduce the number of applications running on the client computer.

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network

client.

tab).

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel

 

applet (network tab).

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4

 

decoder.

No multicast MPEG-4 displayed

Check with your network administrator that the multicast addresses used by the

in the client.

AXIS 241Q/241S are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Multicast MPEG-4 only accessi-

Check if your router supports multicasting, or if the router settings between the client and the

ble by local clients.

server need to be configured. The TTL (Time To Live) value may need to be increased.

 

 

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Contents Axis 241Q and Axis 241S Video Servers User’s Manual About This Document Table of contents Axis 241Q/241S Axis 241Q/241S Hardware Inventory Product DescriptionNetwork Axis 241Q Front PanelAxis 241S Front Panel Switch DescriptionAxis 241Q/241S Rear Panel Mounting InstallationAutomatic discovery Connecting video camerasInstallation Methods Axis IP UtilitySet the IP address manually UPnPExample ARP and Ping in WindowsARP and Ping in UNIX/Linux Installation Procedure Axis Internet Dynamic DNS ServiceRequirements Accessing the video server Using the video serverLive View Axis 241Q/241S Using the video server Stream Types Video StreamsMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4?Axis Media Control Other methods of accessing the video streamRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Accessing the Setup tools Configuring the video serverImage Settings Video & Image SettingsImage Appearance Axis 241S only Video Source SettingsOverlay Settings Video StreamQuad Stream Settings Axis 241Q only Advanced MPEG-4 SettingsPan Tilt Zoom Overlay image requirements Overlay Image SettingsOverlay image limitations Customizing the default Live View ConfigLayout Check Show Custom Link Upload Own Web FilesOwn Home User Defined LinksAction Buttons Default Video Format in Internet Explorer for WindowsAMC Axis Media Control Settings Default Viewer for Motion JpegExternal Video Sequence ModeUpdate Html ExamplesEvent Servers Event ConfigurationClick Add triggered on the Event types How to set up a triggered eventEvent Types Triggered EventClick Add scheduled on the Event types How to set up a scheduled eventPre-trigger and Post-trigger buffers Scheduled EventMotion Detection How to configure Motion DetectionClick Motion Detection in the Event Configuration menu Click the Configure Included Windows radio buttonParameter Size History Sensitivity Port StatusPan Tilt Zoom PTZ Control Queue Preset PositionsUsing CGI links to control PTZ devices Click-in-imageInstalling PTZ Devices Security System OptionsIP Address Filtering Https Date & TimeIP Address Configuration Network Basic TCP/IP SettingsServices Link-Local Address Network Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationRTP Multicast/MPEG-4 Smtp emailNetwork Traffic Ports & Devices MaintenanceSupport ConfigurationAdvanced Using the Control Button Resetting to the Factory Default SettingsD-Sub Connector Unit ConnectorsPin Function Description I/O Terminal ConnectorCOM Ports RS-232 and RS-485 Schematic Diagram I/O Terminal ConnectorTo BNC Cable Axis 241S only Checking the Firmware TroubleshootingUpgrading the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsI No images displayed in the Web interface Be downloaded from the manufacturers web site Video compression Technical SpecificationsPower Optimizing your system General performance considerationsFrame rates MPEG-4 Frame rates Motion JpegBandwidth Montage Videokameras anschließen InstallationsmethodenIP-Adresse manuell einstellen Automatische ErkennungHinweis ARP und Ping unter WindowsBeispiel ARP and Ping unter UNIX/Linux Anforderungen InstallationsvorgangAxis 241Q/241S Installation Installation Connexion des caméras vidéo Méthodes d’installationApplication Axis IP Utility Définissez manuellement l’adresse IP Détection automatiqueRemarque ARP et Ping sous WindowsExemple Axis 241Q/241S Installation ARP et Ping sous UNIX/Linux Procédure d’installation Configuration minimale requiseAxis 241Q/241S Installation Montaggio InstallazioneConnessione delle videocamere Metodi di installazioneImpostazione manuale dellindirizzo IP Rilevamento automaticoEsempio ARP e Ping in WindowsAxis 241Q/241S Installazione ARP e Ping in UNIX/Linux Servizio Axis Internet Dynamic DNS Procedura di installazioneRequisiti Axis 241Q/241S Installazione Montaje InstalaciónMétodos de instalación Conexión de las cámaras de vídeoDetección automática Configuración manual de la dirección IPEjemplo ARP y Ping en WindowsNota SyntaxisARP y Ping en UNIX/Linux Requisitos El Axis Internet Dynamic DNS ServiceProcedimiento de instalación Photographs. Also known as JPG GlossaryAxis 241Q/241S Glossary Index MPEG-4 protocols MPEG-4 settings Multicasting
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241Q, 241S specifications

Axis Communications is a leading provider of network video solutions, renowned for its innovative products designed for various surveillance applications. Among their range of offerings, the Axis 243Q, 247S, 241S, Q74011, and 241QA stand out for their impressive features, advanced technology, and robust characteristics tailored to enhance security and monitoring.

The Axis 243Q is a high-performance network camera that excels in delivering exceptional video quality. With a resolution of up to 2048x1536 pixels, it supports high-definition video streaming, ensuring that even the smallest details are captured with clarity. This camera is equipped with Axis’ unique Lightfinder technology, which enables superior low-light performance, making it ideal for surveillance in poorly lit environments. Additionally, it features multiple compression formats, including H.264 and Motion JPEG, which help to optimize bandwidth and storage requirements.

The Axis 247S is a compact and versatile network camera that incorporates a seamless design suitable for various interior settings. It boasts a dual stream capability, meaning it can transmit two video streams simultaneously, which can be tailored for different resolutions and frame rates. This feature is particularly beneficial for resource management, allowing users to view lower-resolution streams remotely while saving storage space. Furthermore, the 247S’s built-in audio support allows for two-way communication, enhancing security collaboration.

The Axis 241S network camera is designed for reliable monitoring and high-quality video surveillance in both indoor and outdoor applications. With its weather-resistant housing, it excels in challenging environmental conditions. This camera offers multiple lens options and has infrared illumination capabilities, allowing for night-time surveillance without compromising visibility. The 241S's Power over Ethernet (PoE) support simplifies installation by allowing the camera to receive power and data through a single cable.

For a more advanced solution, the Axis Q74011 Video Encoder facilitates the integration of analog cameras into IP networks seamlessly. It converts analog video signals into digital IP streams, enabling the incorporation of traditional cameras into modern network infrastructures. This versatility allows businesses to upgrade their surveillance systems incrementally without having to replace existing equipment fully.

Lastly, the Axis 241QA camera combines the advantages of image quality with intelligent video analytics. It incorporates advanced algorithms for motion detection, line crossing, and object removal, enhancing monitoring efficiency. The camera’s lens is designed for up to 30 frames per second at full resolution, providing smooth and fluid video for critical surveillance applications.

In summary, the Axis 243Q, 247S, 241S, Q74011, and 241QA collectively represent Axis Communications' dedication to innovation, quality, and user-centric design. With various features such as high-resolution video streaming, adaptability to diverse environments, and advanced analytics, these models cater to a wide range of security needs across various sectors.