Axis Communications 241Q, 241S user manual Emergency Recovery Procedure, Support

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AXIS 241Q/241S - Troubleshooting 53

Emergency Recovery Procedure

If power or the network connection to the AXIS 241Q/241S is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the underside label on the product casing.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of AXIS 241Q/241S> <Serial number> temp ping -s 408 <IP address of AXIS 241Q/241S>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 241Q/241S> <Serial number> ping -l 408 -t <IP address of AXIS 241Q/241S>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the AXIS 241Q/241S’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis241q.bin or axis241s.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LED:s and flashing green or amber on the Network LED.

5.Reinstall the AXIS 241Q/241S.

If the emergency recovery procedure does not get the AXIS 241Q/241S up and running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis support, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 241Q and Axis 241S Video Servers User’s Manual About This Document Table of contents Axis 241Q/241S Axis 241Q/241S Hardware Inventory Product DescriptionNetwork Axis 241Q Front PanelAxis 241S Front Panel Switch DescriptionAxis 241Q/241S Rear Panel Mounting InstallationInstallation Methods Connecting video camerasAxis IP Utility Automatic discoverySet the IP address manually UPnPExample ARP and Ping in WindowsARP and Ping in UNIX/Linux Requirements Axis Internet Dynamic DNS ServiceInstallation Procedure Accessing the video server Using the video serverLive View Axis 241Q/241S Using the video server Motion Jpeg Video StreamsStream Types MPEG-4 protocols and communication methods How to stream MPEG-4?RTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control Other MPEG-4 clients Accessing the Setup tools Configuring the video serverImage Appearance Video & Image SettingsImage Settings Overlay Settings Video Source SettingsVideo Stream Axis 241S onlyPan Tilt Zoom Advanced MPEG-4 SettingsQuad Stream Settings Axis 241Q only Overlay image limitations Overlay Image SettingsOverlay image requirements Layout Live View ConfigCustomizing the default Own Home Upload Own Web FilesUser Defined Links Check Show Custom LinkAMC Axis Media Control Settings Default Video Format in Internet Explorer for WindowsDefault Viewer for Motion Jpeg Action ButtonsUpdate Sequence ModeHtml Examples External VideoEvent Servers Event ConfigurationEvent Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers How to set up a scheduled eventScheduled Event Click Add scheduled on the Event typesClick Motion Detection in the Event Configuration menu How to configure Motion DetectionClick the Configure Included Windows radio button Motion DetectionParameter Size History Sensitivity Port StatusPan Tilt Zoom Using CGI links to control PTZ devices Preset PositionsClick-in-image PTZ Control QueueInstalling PTZ Devices IP Address Filtering System OptionsSecurity Https Date & TimeServices Network Basic TCP/IP SettingsIP Address Configuration DNS Configuration Network Advanced TCP/IP SettingsHost Name Configuration Link-Local AddressNetwork Traffic Smtp emailRTP Multicast/MPEG-4 Ports & Devices MaintenanceAdvanced ConfigurationSupport Using the Control Button Resetting to the Factory Default SettingsD-Sub Connector Unit ConnectorsPin Function Description I/O Terminal ConnectorCOM Ports RS-232 and RS-485 Schematic Diagram I/O Terminal ConnectorTo BNC Cable Axis 241S only Upgrading the Firmware TroubleshootingChecking the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsI No images displayed in the Web interface Be downloaded from the manufacturers web site Video compression Technical SpecificationsPower Optimizing your system General performance considerationsFrame rates MPEG-4 Frame rates Motion JpegBandwidth Montage Videokameras anschließen InstallationsmethodenIP-Adresse manuell einstellen Automatische ErkennungHinweis ARP und Ping unter WindowsBeispiel ARP and Ping unter UNIX/Linux Anforderungen InstallationsvorgangAxis 241Q/241S Installation Installation Application Axis IP Utility Méthodes d’installationConnexion des caméras vidéo Définissez manuellement l’adresse IP Détection automatiqueExemple ARP et Ping sous WindowsRemarque Axis 241Q/241S Installation ARP et Ping sous UNIX/Linux Procédure d’installation Configuration minimale requiseAxis 241Q/241S Installation Montaggio InstallazioneConnessione delle videocamere Metodi di installazioneImpostazione manuale dellindirizzo IP Rilevamento automaticoEsempio ARP e Ping in WindowsAxis 241Q/241S Installazione ARP e Ping in UNIX/Linux Requisiti Procedura di installazioneServizio Axis Internet Dynamic DNS Axis 241Q/241S Installazione Montaje InstalaciónMétodos de instalación Conexión de las cámaras de vídeoDetección automática Configuración manual de la dirección IPNota ARP y Ping en WindowsSyntaxis EjemploARP y Ping en UNIX/Linux Procedimiento de instalación El Axis Internet Dynamic DNS ServiceRequisitos Photographs. Also known as JPG GlossaryAxis 241Q/241S Glossary Index MPEG-4 protocols MPEG-4 settings Multicasting
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241Q, 241S specifications

Axis Communications is a leading provider of network video solutions, renowned for its innovative products designed for various surveillance applications. Among their range of offerings, the Axis 243Q, 247S, 241S, Q74011, and 241QA stand out for their impressive features, advanced technology, and robust characteristics tailored to enhance security and monitoring.

The Axis 243Q is a high-performance network camera that excels in delivering exceptional video quality. With a resolution of up to 2048x1536 pixels, it supports high-definition video streaming, ensuring that even the smallest details are captured with clarity. This camera is equipped with Axis’ unique Lightfinder technology, which enables superior low-light performance, making it ideal for surveillance in poorly lit environments. Additionally, it features multiple compression formats, including H.264 and Motion JPEG, which help to optimize bandwidth and storage requirements.

The Axis 247S is a compact and versatile network camera that incorporates a seamless design suitable for various interior settings. It boasts a dual stream capability, meaning it can transmit two video streams simultaneously, which can be tailored for different resolutions and frame rates. This feature is particularly beneficial for resource management, allowing users to view lower-resolution streams remotely while saving storage space. Furthermore, the 247S’s built-in audio support allows for two-way communication, enhancing security collaboration.

The Axis 241S network camera is designed for reliable monitoring and high-quality video surveillance in both indoor and outdoor applications. With its weather-resistant housing, it excels in challenging environmental conditions. This camera offers multiple lens options and has infrared illumination capabilities, allowing for night-time surveillance without compromising visibility. The 241S's Power over Ethernet (PoE) support simplifies installation by allowing the camera to receive power and data through a single cable.

For a more advanced solution, the Axis Q74011 Video Encoder facilitates the integration of analog cameras into IP networks seamlessly. It converts analog video signals into digital IP streams, enabling the incorporation of traditional cameras into modern network infrastructures. This versatility allows businesses to upgrade their surveillance systems incrementally without having to replace existing equipment fully.

Lastly, the Axis 241QA camera combines the advantages of image quality with intelligent video analytics. It incorporates advanced algorithms for motion detection, line crossing, and object removal, enhancing monitoring efficiency. The camera’s lens is designed for up to 30 frames per second at full resolution, providing smooth and fluid video for critical surveillance applications.

In summary, the Axis 243Q, 247S, 241S, Q74011, and 241QA collectively represent Axis Communications' dedication to innovation, quality, and user-centric design. With various features such as high-resolution video streaming, adaptability to diverse environments, and advanced analytics, these models cater to a wide range of security needs across various sectors.