Axis Communications 241S, 241Q user manual Symptoms, Possible Causes and Remedial ActionsI

54AXIS 241Q/241S - Troubleshooting

Symptoms, Possible Causes and Remedial ActionsI

Problems setting the IP address
	Using ARP/Ping - the IP address	Restart the server and try again. Ensure also the ping length is set to 408. See or ARP and Ping
	must be set within two minutes	in Windows on page 13, or ARP and Ping in UNIX/Linux on page 14.
	after power has been applied to
	the video server
	The video server is located on a	If the IP address intended for the AXIS 241Q/241S and the IP address of your computer are
	different subnet.	located on different subnets, you will not be able to set the IP address. Contact your network
		administrator for an IP address on the same subnet as the computer you are performing the
		installation from.
	The IP address is being used by	Disconnect power from the AXIS 241Q/241S.
	another device	Run the Ping command (in a Command/DOS window, type ping <IP address of unit>
		If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP
		address may already be in use by another device on your network. You must obtain a new IP
		address and reinstall the unit.
		If you receive: Request timed out - this means that the IP address is available for use with your
		video server. In this case, check all cabling and reinstall the unit.
The	AXIS 241Q/241S cannot be accessed from a Web browser
	Cannot log in.	If the AXIS 241Q/241S has been configured to use HTTPS, check that the protocol in the URL
		used to access the unit is correct. You may need to type this in manually (i.e. http or https) in
		the browser’s address field.
	The IP address has been changed	1) Move the AXIS 241Q/241S to an isolated network or to one with no DHCP or BOOTP server.
	by DHCP	Set the IP address again, using the ARP Ping command.
		2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the
		main network. The unit now has a fixed IP address that will not change.
		3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
		required service and then configure IP address change notification from the network settings.
		Return the unit to the main network. The unit will now have a dynamic IP address, but will
		notify you if the address changes.
	Other networking problems	Test the network cable by connecting it to another network device, then Ping that device from
		your workstation. See instructions above.
Cannot send notifications, uploads,		alarms, etc, to a destination outside the local network
	Firewall protection	The video server can be configured to use a SOCKS server to reach networks on the other side
		of a firewall/proxy server
Your AXIS 241Q/241S is accessible locally, but not externally
	Firewall protection	Check the Internet firewall with your system administrator.
	Default routers required	Check if you need to configure the default router settings.
	The Internet site is too heavily	Use a script on your web server to relay images from the AXIS 241Q/241S to the Internet.
	loaded
The	Power indicator is not constantly	lit
	Faulty power supply	Verify that you are using an AXIS PS-K power supply.
The	Status and network indicators are flashing red
	Hardware failure	Contact your Axis dealer.
The	Status indicator is flashing red and the server is inaccessible
	A firmware upgrade has been	A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP
	interrupted or the firmware has	and Ping, see page 10. Then, using a browser, access the unit and download the latest firmware
	been damaged in some other	to the product, see Upgrading the Firmware, on page 52.
	way.