Axis Communications 241S, 241Q user manual Symptoms, Possible Causes and Remedial ActionsI

Page 54

54AXIS 241Q/241S - Troubleshooting

Symptoms, Possible Causes and Remedial ActionsI

Problems setting the IP address

 

 

 

 

 

Using ARP/Ping - the IP address

Restart the server and try again. Ensure also the ping length is set to 408. See or ARP and Ping

 

must be set within two minutes

in Windows on page 13, or ARP and Ping in UNIX/Linux on page 14.

 

after power has been applied to

 

 

the video server

 

 

The video server is located on a

If the IP address intended for the AXIS 241Q/241S and the IP address of your computer are

 

different subnet.

located on different subnets, you will not be able to set the IP address. Contact your network

 

 

administrator for an IP address on the same subnet as the computer you are performing the

 

 

installation from.

 

The IP address is being used by

Disconnect power from the AXIS 241Q/241S.

 

another device

Run the Ping command (in a Command/DOS window, type ping <IP address of unit>

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP

 

 

address may already be in use by another device on your network. You must obtain a new IP

 

 

address and reinstall the unit.

 

 

If you receive: Request timed out - this means that the IP address is available for use with your

 

 

video server. In this case, check all cabling and reinstall the unit.

The

AXIS 241Q/241S cannot be accessed from a Web browser

 

 

 

 

Cannot log in.

If the AXIS 241Q/241S has been configured to use HTTPS, check that the protocol in the URL

 

 

used to access the unit is correct. You may need to type this in manually (i.e. http or https) in

 

 

the browser’s address field.

 

The IP address has been changed

1) Move the AXIS 241Q/241S to an isolated network or to one with no DHCP or BOOTP server.

 

by DHCP

Set the IP address again, using the ARP Ping command.

 

 

2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the

 

 

main network. The unit now has a fixed IP address that will not change.

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the

 

 

required service and then configure IP address change notification from the network settings.

 

 

Return the unit to the main network. The unit will now have a dynamic IP address, but will

 

 

notify you if the address changes.

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from

 

 

your workstation. See instructions above.

Cannot send notifications, uploads,

alarms, etc, to a destination outside the local network

 

 

 

 

Firewall protection

The video server can be configured to use a SOCKS server to reach networks on the other side

 

 

of a firewall/proxy server

Your AXIS 241Q/241S is accessible locally, but not externally

 

 

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

Default routers required

Check if you need to configure the default router settings.

 

The Internet site is too heavily

Use a script on your web server to relay images from the AXIS 241Q/241S to the Internet.

 

loaded

 

The

Power indicator is not constantly

lit

 

 

 

 

Faulty power supply

Verify that you are using an AXIS PS-K power supply.

The

Status and network indicators are flashing red

 

 

 

 

Hardware failure

Contact your Axis dealer.

The

Status indicator is flashing red and the server is inaccessible

 

 

 

 

A firmware upgrade has been

A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP

 

interrupted or the firmware has

and Ping, see page 10. Then, using a browser, access the unit and download the latest firmware

 

been damaged in some other

to the product, see Upgrading the Firmware, on page 52.

 

way.

 

 

 

 

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Contents Axis 241Q and Axis 241S Video Servers User’s Manual About This Document Table of contents Axis 241Q/241S Axis 241Q/241S Product Description Hardware InventoryAxis 241Q Front Panel NetworkSwitch Description Axis 241S Front PanelAxis 241Q/241S Rear Panel Installation MountingAxis IP Utility Connecting video camerasInstallation Methods Automatic discoveryUPnP Set the IP address manuallyARP and Ping in Windows ExampleARP and Ping in UNIX/Linux Axis Internet Dynamic DNS Service Installation ProcedureRequirements Using the video server Accessing the video serverLive View Axis 241Q/241S Using the video server Video Streams Stream TypesMotion Jpeg How to stream MPEG-4? MPEG-4 protocols and communication methodsOther methods of accessing the video stream Axis Media ControlRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Configuring the video server Accessing the Setup toolsVideo & Image Settings Image SettingsImage Appearance Video Stream Video Source SettingsOverlay Settings Axis 241S onlyAdvanced MPEG-4 Settings Quad Stream Settings Axis 241Q onlyPan Tilt Zoom Overlay Image Settings Overlay image requirementsOverlay image limitations Live View Config Customizing the defaultLayout User Defined Links Upload Own Web FilesOwn Home Check Show Custom LinkDefault Viewer for Motion Jpeg Default Video Format in Internet Explorer for WindowsAMC Axis Media Control Settings Action ButtonsHtml Examples Sequence ModeUpdate External VideoEvent Configuration Event ServersTriggered Event How to set up a triggered eventEvent Types Click Add triggered on the Event typesScheduled Event How to set up a scheduled eventPre-trigger and Post-trigger buffers Click Add scheduled on the Event typesClick the Configure Included Windows radio button How to configure Motion DetectionClick Motion Detection in the Event Configuration menu Motion DetectionPort Status Parameter Size History SensitivityPan Tilt Zoom Click-in-image Preset PositionsUsing CGI links to control PTZ devices PTZ Control QueueInstalling PTZ Devices System Options SecurityIP Address Filtering Date & Time HttpsNetwork Basic TCP/IP Settings IP Address ConfigurationServices Host Name Configuration Network Advanced TCP/IP SettingsDNS Configuration Link-Local AddressSmtp email RTP Multicast/MPEG-4Network Traffic Maintenance Ports & DevicesConfiguration SupportAdvanced Resetting to the Factory Default Settings Using the Control ButtonUnit Connectors D-Sub ConnectorI/O Terminal Connector Pin Function DescriptionSchematic Diagram I/O Terminal Connector COM Ports RS-232 and RS-485To BNC Cable Axis 241S only Troubleshooting Checking the FirmwareUpgrading the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsI No images displayed in the Web interface Be downloaded from the manufacturers web site Technical Specifications Video compressionPower General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Bandwidth Montage Installationsmethoden Videokameras anschließenAutomatische Erkennung IP-Adresse manuell einstellenARP und Ping unter Windows HinweisBeispiel ARP and Ping unter UNIX/Linux Installationsvorgang AnforderungenAxis 241Q/241S Installation Installation Méthodes d’installation Connexion des caméras vidéoApplication Axis IP Utility Détection automatique Définissez manuellement l’adresse IPARP et Ping sous Windows RemarqueExemple Axis 241Q/241S Installation ARP et Ping sous UNIX/Linux Configuration minimale requise Procédure d’installationAxis 241Q/241S Installation Installazione MontaggioMetodi di installazione Connessione delle videocamereRilevamento automatico Impostazione manuale dellindirizzo IPARP e Ping in Windows EsempioAxis 241Q/241S Installazione ARP e Ping in UNIX/Linux Procedura di installazione Servizio Axis Internet Dynamic DNSRequisiti Axis 241Q/241S Installazione Instalación MontajeConexión de las cámaras de vídeo Métodos de instalaciónConfiguración manual de la dirección IP Detección automáticaSyntaxis ARP y Ping en WindowsNota EjemploARP y Ping en UNIX/Linux El Axis Internet Dynamic DNS Service RequisitosProcedimiento de instalación Glossary Photographs. Also known as JPGAxis 241Q/241S Glossary Index MPEG-4 protocols MPEG-4 settings Multicasting
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241Q, 241S specifications

Axis Communications is a leading provider of network video solutions, renowned for its innovative products designed for various surveillance applications. Among their range of offerings, the Axis 243Q, 247S, 241S, Q74011, and 241QA stand out for their impressive features, advanced technology, and robust characteristics tailored to enhance security and monitoring.

The Axis 243Q is a high-performance network camera that excels in delivering exceptional video quality. With a resolution of up to 2048x1536 pixels, it supports high-definition video streaming, ensuring that even the smallest details are captured with clarity. This camera is equipped with Axis’ unique Lightfinder technology, which enables superior low-light performance, making it ideal for surveillance in poorly lit environments. Additionally, it features multiple compression formats, including H.264 and Motion JPEG, which help to optimize bandwidth and storage requirements.

The Axis 247S is a compact and versatile network camera that incorporates a seamless design suitable for various interior settings. It boasts a dual stream capability, meaning it can transmit two video streams simultaneously, which can be tailored for different resolutions and frame rates. This feature is particularly beneficial for resource management, allowing users to view lower-resolution streams remotely while saving storage space. Furthermore, the 247S’s built-in audio support allows for two-way communication, enhancing security collaboration.

The Axis 241S network camera is designed for reliable monitoring and high-quality video surveillance in both indoor and outdoor applications. With its weather-resistant housing, it excels in challenging environmental conditions. This camera offers multiple lens options and has infrared illumination capabilities, allowing for night-time surveillance without compromising visibility. The 241S's Power over Ethernet (PoE) support simplifies installation by allowing the camera to receive power and data through a single cable.

For a more advanced solution, the Axis Q74011 Video Encoder facilitates the integration of analog cameras into IP networks seamlessly. It converts analog video signals into digital IP streams, enabling the incorporation of traditional cameras into modern network infrastructures. This versatility allows businesses to upgrade their surveillance systems incrementally without having to replace existing equipment fully.

Lastly, the Axis 241QA camera combines the advantages of image quality with intelligent video analytics. It incorporates advanced algorithms for motion detection, line crossing, and object removal, enhancing monitoring efficiency. The camera’s lens is designed for up to 30 frames per second at full resolution, providing smooth and fluid video for critical surveillance applications.

In summary, the Axis 243Q, 247S, 241S, Q74011, and 241QA collectively represent Axis Communications' dedication to innovation, quality, and user-centric design. With various features such as high-resolution video streaming, adaptability to diverse environments, and advanced analytics, these models cater to a wide range of security needs across various sectors.