Axis Communications 210/211 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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44AXIS 210/211 - Troubleshooting

Troubleshooting

Checking the Firmware

One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page

Setup > Basic Configuration.

Upgrading the Firmware

Firmware is software that determines the functionality of the camera. When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

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Contents Axis 210/211 Network Camera User’s Manual About this Document Contents Bandwidth Product Features Axis 211 Extra Features Power over Ethernet PoEDC-Iris Overview AxisLED Indicators NetworkAccessing the Camera Access From a BrowserSetting the Password Accessing the cameras from the InternetFocusing AxisLive View Axis 210/211 Accessing the Camera Video Streams Stream TypesMotion Jpeg How to stream MPEG-4? MPEG-4 protocols and communication methodsOther methods of accessing the video stream Axis Media ControlRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Configuration Accessing the Setup toolsVideo and Image settings Image AppearanceVideo Stream Overlay SettingsOverlay Image Settings TestOverlay image requirements Advanced Camera SettingsAdvanced MPEG-4 Settings Overlay image limitationsAxis Media Control Live View Config Customizing the defaultLayout Upload Own Web Files Output Buttons User-defined LinksAction Buttons Example Check Show Custom LinkDefault Viewer for Motion Jpeg Default Video Format in Internet Explorer for WindowsAMC Axis Media Control Settings Html ExamplesSequence Mode External VideoEvent Configuration Event ServersDefinitions Triggered Event Configuring Event TypesHow to set up a triggered event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled EventMotion Detection Port Status History SensitivitySystem Options SecurityIP Address Filter Network Basic TCP/IP Settings IP Address ConfigurationDate & Time DNS Configuration Network Advanced TCP/IP SettingsServices Host Name ConfigurationSmtp email Link-Local AddressNetwork Traffic UPnP LED SettingsMaintenance RTP multicast MPEG-4Configuration SupportResetting to the Factory Default Settings Using the Control ButtonAdvanced I/O Terminal Connector Pinout and InterfaceSchematic Diagram Terminal Connectors Checking the Firmware TroubleshootingSetup Basic Configuration Upgrading the FirmwareEmergency Recovery Procedure Axis SupportSymptoms, Possible Causes and Remedial Actions Video/Image problems, general Status and Network indicator LEDs are flashing red rapidly Technical Specifications Video compressionPower over Ethernet General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthGlossary of Terms Switch see below Index AMCSystem Options Overview