Axis Communications 2100 PINGing Your IP Address, Ping Reply Interpretation and recommendation

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Troubleshooting

AXIS 2100 User’s Guide

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP-address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2100 on the network.

Follow the instructions below in association with Problems, Possible Causes and Remedial Actions, on page 51, and run the PING utility to troubleshoot TCP/IP problems on your network:

1.Disconnect your AXIS 2100 from the network.

2.Start a DOS window.

3.Type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2100.

The subsequent replies as shown in the table below will provide an explanation as to the cause of the problem:

PING Reply	Interpretation and recommendation

bytes = 32 time = 2 ms	The IP address is already used and cannot be used again.
	You must obtain a new IP address.
destination host unreachable	The AXIS 2100 is not accessible within your subnet.
	You must obtain a new IP address.
request timed out	This IP address is not used by anyone and is available for use with your
	AXIS 2100.

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Contents Axis Network Camera About This Document Safety NoticesSupport Services Legal ConsiderationsTable of Contents Index Glossary of Terms Overview Features and Benefits Complimentary Software Front Panel Status IndicatorPhysical Description ControlRS-232 Serial Connector Network IndicatorPower Supply Connector Rear PanelChecking the Hardware Inventory Connecting the Axis 2100 to a Mounting AssemblyAssembling Your Camera ❶ Note the Serial number Installing Your Camera on a NetworkQuick Installation Procedure ❷ Assign an IP AddressInstalling Your Camera on a Network Verifying the Installation From Your Browser ExampleUsing the Null Modem Cable Using Your Camera with a ModemUsing the Network Initial StepsUsing Your Camera with a Modem Connecting Your Computer Using the Null Modem Cable ❺ Check the box Don’t detect myCreating a Dial-up Networking Connection ❶ Double-click My Computer and then double-clickRefining the Dial-up Networking Properties Initiating the Dial-up ConnectionVerifying the Modem Connection Configuring Your Camera Configuration Using the WizardsApplication Wizard Installation WizardStarting the Installation Wizard Starting the Application WizardAdministration Tools Accessing the ToolsTools Overview User Access Rights System SecurityReinstating the Factory Default Settings Choosing Your Application Networking ApplicationsLighting Conditions Picture frequency for Networking ApplicationsImage Compression Ratios 640 x 250 kb 20 kb 13 kb 320 x 70 kbInstallation and Configuration Overview Viewing Images in a Custom-designed WebSequentially Uploading Images to a Remote FTP Server Choosing Your Application Configuration Modem ApplicationsPicture Frequency for Modem Applications Proprietary ISP Dial-up ProtocolsRemote Imaging in a Custom-designed Web Uploading Images to Your Internet Service Provider ISPAxis 2100 User’s Guide Focus Quality Adjusting the Camera FocusFocus Assistant Rotational Focus ControlFocusing the Camera Under Stable Conditions Adjusting the Camera Focus Replacing the Lens Legal Considerations Features and FunctionsAxis 2191 Audio Module Terminal Block Connector Power Connector Power Indicator Normally litVolume Level In/Level OutInstalling the Audio Module ❽ Using a screwdriverConfiguring the Audio Module Admin ToolsFull-Duplex Using the Audio Module with Your CameraUsing the Different Audio Modes Half-DuplexSimplex Talk Simplex ListenTroubleshooting the Audio Module Symptoms Possible causes Remedial actionsTechnical Specifications for the Axis Connection DiagramPin Camera Audio Module to Camera Serial CablePinouts for the RS-232 Port Appendix a Troubleshooting Frequently Asked QuestionsAxis PINGing Your IP AddressPing Reply Interpretation and recommendation Problems, Possible Causes and Remedial Actions Faulty cabling No access via the Null Incorrect modem/dial-upModem Cable Settings Speed Heavily loaded Server or an ISP No image using RefreshPossible causes Remedial actions Appendix B Other IP Setup Methods Method Operating Systems Refer to Axis IP InstallerSetting the IP Address with the Axis IP Installer Using the Axis IP InstallerInstalling the Axis IP Installer Other IP Setup Methods Axis 2100 User’s Manual Obtaining Updated Firmware Upgrading the Firmware Appendix C Updating the FirmwarePhysical Connector Appendix D The Unit ConnectorsSerial Connector PinDigital Output IO ConnectorDigital Input Digital Transistor OutputConnection Diagram for a Simple Door Switch Connection Diagram for an LED indicator Output Schematic Connection Diagram of the I/O and RS232 Connector OooAvailable IP Addresses Appendix E High-Speed ServicesNAT Feature in Windows NAT BoxRouters and Firewalls WinGate Server SoftwareAppendix F Technical Specifications Bootp IndexAxis 2100 User’s Guide Index Glossary of Terms

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