Axis Communications 2100 manual Possible causes Remedial actions

Page 53

 

AXIS 2100 User’s Guide

Troubleshooting

 

53

 

Symptoms

 

Possible causes

Remedial actions

 

 

 

 

 

 

 

 

Bad focus.

 

Focus has not been correctly

Referring to the on-line help, adjust the White Balance setting and

 

 

 

 

adjusted.

then try resetting the camera focus again using the Focus Assis-

 

 

 

 

 

 

tant, as described in Adjusting the Camera Focus, on page 36.

 

 

 

 

 

No adaptor fitted with your

If you have previously replaced the supplied CS-type lens, you may

 

 

 

 

 

C-type lens.

have inadvertently installed a C-type lens without first fitting the

 

 

 

 

 

 

required adaptor. See also page 39.

 

 

 

 

 

 

 

 

 

Noisy images.

Video images may be noisy if

To solve this problem, you need more light. The performance of the

 

 

 

 

 

you are using the AXIS 2100

camera is best in 100 - 3.000 lux.

 

 

 

 

 

in a very low light environ-

You may wish to consider replacing the basic lens with a more sen-

 

 

 

 

 

ment.

sitive lens (Lower F-number), if the lighting conditions within the

 

 

 

 

 

 

installation area cannot be improved.

 

 

 

Poor quality images.

The display properties are

Open the Display Properties in your desktop and configure your dis-

 

 

 

 

 

incorrectly configured for

play to show at least 65 000 colors, i.e. at least 16-bit.

 

 

 

 

 

your desktop.

Note: Using only 16 or 256 colors on your computer will produce

 

 

 

 

 

 

 

 

 

 

 

 

dithering artifacts in the image.

 

 

 

No images available in your

ActiveX disabled.

If you are using Microsoft Internet Explorer, ensure that ActiveX

 

 

 

browser application.

 

has not been disabled in the Internet Options menu. Alternatively,

 

 

 

 

 

 

use the Java Applet for viewing images.

 

 

 

Note:

If you still have a problem after reading this information, please contact your reseller or

 

 

 

check the FAQ on the Axis Website at www.axis.com.

 

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Page 52 Page 54
Contents Axis Network Camera Support Services Safety NoticesAbout This Document Legal ConsiderationsTable of Contents Index Glossary of Terms Overview Features and Benefits Complimentary Software Physical Description Status IndicatorFront Panel ControlPower Supply Connector Network IndicatorRS-232 Serial Connector Rear PanelChecking the Hardware Inventory Connecting the Axis 2100 to a Mounting AssemblyAssembling Your Camera Quick Installation Procedure Installing Your Camera on a Network❶ Note the Serial number ❷ Assign an IP AddressInstalling Your Camera on a Network Example Verifying the Installation From Your BrowserUsing the Network Using Your Camera with a ModemUsing the Null Modem Cable Initial StepsUsing Your Camera with a Modem ❺ Check the box Don’t detect my Connecting Your Computer Using the Null Modem Cable❶ Double-click My Computer and then double-click Creating a Dial-up Networking ConnectionInitiating the Dial-up Connection Refining the Dial-up Networking PropertiesVerifying the Modem Connection Configuration Using the Wizards Configuring Your CameraStarting the Installation Wizard Installation WizardApplication Wizard Starting the Application WizardAccessing the Tools Administration ToolsTools Overview System Security User Access RightsReinstating the Factory Default Settings Networking Applications Choosing Your ApplicationImage Compression Ratios Picture frequency for Networking ApplicationsLighting Conditions 640 x 250 kb 20 kb 13 kb 320 x 70 kbViewing Images in a Custom-designed Web Installation and Configuration OverviewSequentially Uploading Images to a Remote FTP Server Choosing Your Application Modem Applications ConfigurationProprietary ISP Dial-up Protocols Picture Frequency for Modem ApplicationsRemote Imaging in a Custom-designed Web ISP Uploading Images to Your Internet Service ProviderAxis 2100 User’s Guide Focus Assistant Adjusting the Camera FocusFocus Quality Rotational Focus ControlFocusing the Camera Under Stable Conditions Adjusting the Camera Focus Replacing the Lens Legal Considerations Features and FunctionsAxis 2191 Audio Module Volume Power Connector Power Indicator Normally litTerminal Block Connector Level In/Level Out❽ Using a screwdriver Installing the Audio ModuleAdmin Tools Configuring the Audio ModuleUsing the Different Audio Modes Using the Audio Module with Your CameraFull-Duplex Half-DuplexSimplex Listen Simplex TalkSymptoms Possible causes Remedial actions Troubleshooting the Audio ModuleConnection Diagram Technical Specifications for the AxisPin Camera Audio Module to Camera Serial CablePinouts for the RS-232 Port Frequently Asked Questions Appendix a TroubleshootingAxis PINGing Your IP AddressPing Reply Interpretation and recommendation Problems, Possible Causes and Remedial Actions Modem Cable Settings Speed No access via the Null Incorrect modem/dial-upFaulty cabling Heavily loaded Server or an ISP No image using RefreshPossible causes Remedial actions Method Operating Systems Refer to Axis IP Installer Appendix B Other IP Setup MethodsSetting the IP Address with the Axis IP Installer Using the Axis IP InstallerInstalling the Axis IP Installer Other IP Setup Methods Axis 2100 User’s Manual Appendix C Updating the Firmware Obtaining Updated Firmware Upgrading the FirmwareSerial Connector Appendix D The Unit ConnectorsPhysical Connector PinDigital Input IO ConnectorDigital Output Digital Transistor OutputConnection Diagram for a Simple Door Switch Connection Diagram for an LED indicator Output Ooo Schematic Connection Diagram of the I/O and RS232 ConnectorNAT Feature in Windows Appendix E High-Speed ServicesAvailable IP Addresses NAT BoxWinGate Server Software Routers and FirewallsAppendix F Technical Specifications Index BootpAxis 2100 User’s Guide Index Glossary of Terms
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