Axis Communications 2100 manual No access via the Null Incorrect modem/dial-up, PC camera, Image

52 Troubleshooting AXIS 2100 User’s Guide

Symptoms	Possible causes	Remedial actions
No access via the Null	Incorrect modem/dial-up	Check the settings, especially the ports and the communication
Modem Cable.	settings.	speed.
	Incorrect use of the cable.	The null modem cable is not intended for use as a serial connection
		for the AXIS 2100, i.e. it cannot be used to run the AXIS 2100 as a
		"PC camera".
The Power indicator is not	Faulty power supply.	Verify that you are using an AXIS PS-D power supply.
constantly lit.
The Network indicator dis-	Faulty cabling.	1. To verify that the cables are functional, PING the address of a
plays red.		known unit on your network.
		2. If the cabling is OK and your network is reachable, you should
		receive a reply similar to this:
		...bytes = 32 time = 2 ms,
The Active and Network indi-	Hardware failure.	Contact your Axis dealer.
cators are flashing every 0.5
seconds.
Your AXIS 2100 works	Firewall protection	Check the Internet firewall with your system administrator.
locally, but not externally.
	Default routers required	Check if you need to configure the default router settings.
	The Internet site is too	Configure the AXIS 2100 to upload your video images to an FTP
	heavily loaded.	server or an ISP.
No image using Refresh	Requests for images of vary-	Ensure that all the clients accessing the images are using the same
and/or slow updating of	ing size and resolution place	image resolution and compression.
images.	a greater demand on the	For large numbers of clients, configure the AXIS 2100 to upload
	available file space within
		your images to an FTP server or an ISP.
	the AXIS 2100.
A series of broad vertical	The CCD sensor becomes	Direct exposure to extreme sunlight or halogen light may cause
white lines appears across	overloaded when the light is	serious damage to the CCD sensor. Reposition your AXIS 2100 in a
the image.	too bright. This can happen	more shaded location immediately.
	e.g. with sunlight reflexes.
		Note: damage caused to the AXIS 2100 through over exposure to
		direct sunlight or halogen light is not covered under the product
		warranty.