Axis Communications 2100 manual Appendix a Troubleshooting, Frequently Asked Questions

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AXIS 2100 User’s Guide

Troubleshooting

41

 

 

 

Appendix A - Troubleshooting

This appendix provides useful information on solving problems you might have with your AXIS 2100.

Frequently Asked Questions

Q:Which modem should I select in the list on the Modem Settings page if mine is not listed?

A:Generic.

Q: Do I have to use one of the listed ISPs on the ISP Settings page?

A:No. You can make whatever settings you like for your own ISP. You can use the name "Generic" for your own settings.

Q: When should I use the Null Modem Cable?

A:This cable is only intended as an alternative for configuring your camera when there is no network available.

Q: Can I set up my camera to run as a PC-cam on my computer?

A: No. The AXIS 2100 is a network camera for use only on Ethernet networks or with a modem.

Q: Do I have to use the Wizards whenever I want to make changes?

A:No. Everything which is configured in the Wizards can also be configured individually from the links on the left hand side of the Administration Tools page.

Q: What are the ftp-path, the ftp-host name and ftp-user name?

A:If you are uploading your images to an ftp-server, the ftp-path is the location of the directory on the remote ftp-server where you will be saving your images, the ftp-host is the name or IP-address of the ftp-server and the ftp-user name is the identity you use for logging in to the ftp-server.

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Contents Live web images unleashed Axis 2100 User’s Guide Quick Network Installation ProcedureAxis Network Camera User’s Guide Legal Considerations Safety NoticesSupport Services About This DocumentTable of Contents Overview OverviewAxis 2100 User’s Guide Overview Features and BenefitsComplimentary Software Front Panel Physical DescriptionAxis 2100 User’s Guide Physical Description Rear Panel Network ConnectorAxis 2100 User’s Guide Assembling Your Camera Connecting the Axis 2100 to a Mounting AssemblyAssembling Your Camera Checking the Hardware InventoryNetworking Applications Choosing Your ApplicationChoosing Your Application Lighting Conditions Axis 2100 User’s Guide Choosing Your ApplicationPicture frequency for Networking Applications Image Compression RatiosViewing Images in a Custom-designed Web Installation and Configuration OverviewSequentially Uploading Images to a Remote FTP Server Choosing Your Application Modem Applications ConfigurationPicture Frequency for Modem Applications Remote Imaging in a Custom-designed Web Proprietary ISP Dial-up ProtocolsISP Uploading Images to Your Internet Service ProviderChoosing Your Application Axis 2100 User’s Guide Choosing Your Application ❶Note the Serial number Installing Your Camera on a NetworkQuick Installation Procedure Installing Your Camera on a Network❻Exit ping and check the installation Axis 2100 User’s Guide Installing Your Camera on a Network❹ Attach the external Power Supply ❺Wait for ARP reply and check Network indicatorHome Page for your Axis 2100 is now displayed Verifying the Installation From Your BrowserAlternative Methods of Assigning the IP Address BootpSetting the IP Address with Axis IP Installer Using the Axis IP Installer Installing the Axis IP InstallerMapping a Host Name to the IP Address Using Bootp in UnixUsing the Null Modem Cable Using Your Camera with a ModemUsing Your Camera with a Modem Using the NetworkAxis 2100 User’s Guide Using Your Camera with a Modem Connecting Your Computer Using the Null Modem Cable Creating a Dial-up Networking Connection Refining the Dial-up Networking Properties Initiating the Dial-up Connection Focus Quality Adjusting the Camera FocusAdjusting the Camera Focus Focus AssistantFocusing the Camera Under Stable Conditions Before you begin Axis 2100 User’s Guide Adjusting the Camera FocusReplacing the Lens Adjusting the Camera FocusAXIS 2100 User’s GuideConfiguration Using the Wizards Configuring Your CameraAxis 2100 User’s Guide Configuring Your Camera Administration Tools Accessing the Tools Configuring Your Camera System Security Tools OverviewUser Access Rights Reinstating the Factory Default SettingsFrequently Asked Questions Appendix a TroubleshootingAxis 2100 User’s Guide Troubleshooting Ping Reply Interpretation and recommendation PINGing Your IP AddressAxis 2100 User’s GuideTroubleshooting Problems, Possible Causes and Remedial ActionsBytes = 32 time = 2 ms Focus Assistant, as described in Adjusting the Camera Appendix B Updating the Software Obtaining Updated Software Upgrading the SoftwareUpdating the Software Physical Connector Appendix C The Unit ConnectorsAxis 2100 User’s Guide Unit Connectors Serial ConnectorDigital Input IO ConnectorDigital Output Connection Diagram for a Simple Door Switch Connection Diagram for an LED indicator Output Ooo Schematic Connection Diagram of the I/O and RS232 ConnectorRouters and Firewalls Appendix D High Speed ServicesHigh Speed Services Available IP AddressesAxis 2100 User’s Guide High Speed Services Technical Specifications Appendix E Technical SpecificationsAxis 2100 User’s Manual IndexIndex Axis 2100 User’s Manual IP Internet-Protocol. See TCP/IP Glossary of Terms
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