AXIS 2100 User’s Guide | Troubleshooting | 45 | ||
Symptoms | Possible causes | Remedial actions |
| |
|
|
|
| |
A series of broad vertical | The CCD sensor | Direct exposure to extreme sunlight or halogen light may |
|
|
white lines appears | becomes overloaded | cause serious damage to the CCD sensor. Reposition your |
|
|
across the image. | when the light is too | AXIS 2100 in a more shaded location immediately. |
|
|
| bright. This can happen | Note: damage caused to the AXIS 2100 through over expo- |
|
|
| e.g. with sunlight reflexes. | sure to direct sunlight or halogen light is not covered under |
|
|
|
| the product warranty. |
|
|
Bad focus. | Focus has not been cor- | Referring to the |
|
|
| rectly adjusted. | ting and then try resetting the camera focus again using the |
|
|
|
| Focus Assistant, as described in Adjusting the Camera |
|
|
|
| Focus, on page 32. |
|
|
| No adaptor fitted with | If you have previously replaced the supplied |
|
|
| your | you may have inadvertently installed a |
|
|
|
| first fitting the required adaptor. See also page 34. |
|
|
|
|
|
|
|
Noisy images. | Video images may be | To solve this problem, you need more light. The perfor- |
|
|
| noisy if you are using the | mance of the camera is best in 100 - 3.000 lux. |
|
|
| AXIS 2100 in a very low | You may wish to consider replacing the basic lens with a |
|
|
| light environment. | more sensitive lens (Lower |
|
|
|
| tions within the installation area cannot be improved. |
|
|
Poor quality images. | The display properties | Open the Display Properties in your desktop and configure |
|
|
| are incorrectly configured | your display to show at least 65 000 colors, i.e. at least |
|
|
| for your desktop. |
|
| |
|
| Note: Using only 16 or 256 colors on your computer will |
|
|
|
| produce dithering artifacts in the image. |
|
|
|
|
|
|
|
No images available in | ActiveX disabled. | If you are using Microsoft Internet Explorer, ensure that |
|
|
your browser application. |
| ActiveX has not been disabled in the Internet Options |
|
|
|
| menu. Alternatively, use the Java Applet for viewing images. |
|
|
|
|
|
|
|
Note: If you still have a problem after reading this information, please contact your reseller or check the FAQ on the Axis Website at www.axis.com.