Axis Communications 2100 manual Problems, Possible Causes and Remedial Actions

AXIS 2100 User’s GuideTroubleshooting 43

Problems, Possible Causes and Remedial Actions

Symptoms	Possible causes	Remedial actions
The AXIS 2100 cannot be	The IP address is already	1. Disconnect your AXIS 2100 from the network.
accessed from a browser.	used by another device.	2. Run the PING utility (as described in PINGing Your IP
		Address, on page 42) and follow the appropriate
		recommendations.
		Note: The assigned IP number can be assumed valid if the
		PING utility returns “request timed out” - in which case you
		should set the IP address again, power on the AXIS 2100
		and then try accessing the unit again.
	The IP address is located	Run the PING utility (as described in PINGing Your IP
	on a different subnet.	Address, on page 42). If the utility returns “no response” or
		similar, the diagnosis is probably correct - you should then
		proceed as follows:
		In Windows 95/98 or Windows NT/2000, check that the IP
		address for your AXIS 2100 is on the same subnet as your
		workstation:
		1. Click "Start", "Settings", "Control Panel" and "Network".
		2. Specify the TCP/IP adapter and click on “Properties”. In
		Properties, click "IP Address".
		3. Check that the first 3 numbers in the IP address of your
		AXIS 2100 match the first 3 of your workstation. If not,
		your AXIS 2100 may be on a different subnet and the IP
		address cannot be set from this workstation. Please
		contact your network administrator
	In Windows 95, the ARP	If the table is empty, re-install the product ensuring that the
	table was empty when	IP address for your own PC is also used. Type arp -ato
	you tried to set the IP	view the ARP table.
	address.	Note: The AXIS IP Installer provides a good alternative to
		ARP.
	Possible problem with	Try disabling the proxy default in your browser.
	your proxy server.
	Other networking prob-	Try replacing your network cable.
	lems.	Test the network interface of the product by connecting a
		local computer to the unit, using a standard Crossover
		(hub-to-hub) Cable.
		If the above actions don’t solve the problem, the AXIS 2100
		may be faulty. In this case, try to localize the problem by
		connecting the AXIS 2100 to the serial port of a local com-
		puter, using the supplied Null Modem Cable; and report
		your findings to your local distributor.