Axis Communications 2100 PINGing Your IP Address, Ping Reply Interpretation and recommendation

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42	Troubleshooting	AXIS 2100 User’s Guide

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can determine whether a specific IP-address is accessible. It also provides a particularly useful method for confirming addressing conflicts with your AXIS 2100 on the network.

Follow the instructions below in association with Problems, Possible Causes and Remedial Actions, on page 43, and run the PING utility to troubleshoot TCP/IP problems on your network:

1.Disconnect your AXIS 2100 from the network.

2.Start a DOS window.

3.Type ping x.x.x.x, where x.x.x.x is the IP address of the AXIS 2100.

The subsequent replies as shown in the table below will provide an explanation as to the cause of the problem:

PING Reply	Interpretation and recommendation
bytes = 32 time = 2 ms	The IP address is already used and cannot be used again.
	You must obtain a new IP address.
destination host unreachable	The AXIS 2100 is not accessible within your subnet.
	You must obtain a new IP address.
request timed out	This IP address is not used by anyone and is available for use with
	your AXIS 2100.

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Contents Live web images unleashed Quick Network Installation Procedure Axis 2100 User’s GuideAxis Network Camera User’s Guide Safety Notices Support ServicesAbout This Document Legal ConsiderationsTable of Contents Overview OverviewFeatures and Benefits Axis 2100 User’s Guide OverviewComplimentary Software Axis 2100 User’s Guide Physical Description Physical DescriptionFront Panel Network Connector Rear PanelConnecting the Axis 2100 to a Mounting Assembly Assembling Your CameraChecking the Hardware Inventory Axis 2100 User’s Guide Assembling Your CameraChoosing Your Application Choosing Your ApplicationNetworking Applications Axis 2100 User’s Guide Choosing Your Application Picture frequency for Networking ApplicationsImage Compression Ratios Lighting ConditionsInstallation and Configuration Overview Viewing Images in a Custom-designed WebSequentially Uploading Images to a Remote FTP Server Choosing Your Application Picture Frequency for Modem Applications ConfigurationModem Applications Proprietary ISP Dial-up Protocols Remote Imaging in a Custom-designed WebUploading Images to Your Internet Service Provider ISPChoosing Your Application Axis 2100 User’s Guide Choosing Your Application Installing Your Camera on a Network Quick Installation ProcedureInstalling Your Camera on a Network ❶Note the Serial numberAxis 2100 User’s Guide Installing Your Camera on a Network ❹ Attach the external Power Supply❺Wait for ARP reply and check Network indicator ❻Exit ping and check the installationVerifying the Installation From Your Browser Home Page for your Axis 2100 is now displayedBootp Alternative Methods of Assigning the IP AddressUsing the Axis IP Installer Installing the Axis IP Installer Setting the IP Address with Axis IP InstallerUsing Bootp in Unix Mapping a Host Name to the IP AddressUsing Your Camera with a Modem Using Your Camera with a ModemUsing the Network Using the Null Modem CableAxis 2100 User’s Guide Using Your Camera with a Modem Connecting Your Computer Using the Null Modem Cable Creating a Dial-up Networking Connection Refining the Dial-up Networking Properties Initiating the Dial-up Connection Adjusting the Camera Focus Adjusting the Camera FocusFocus Assistant Focus QualityAxis 2100 User’s Guide Adjusting the Camera Focus Focusing the Camera Under Stable Conditions Before you beginAdjusting the Camera FocusAXIS 2100 User’s Guide Replacing the LensAxis 2100 User’s Guide Configuring Your Camera Configuring Your CameraConfiguration Using the Wizards Administration Tools Accessing the Tools Configuring Your Camera Tools Overview System SecurityReinstating the Factory Default Settings User Access RightsAxis 2100 User’s Guide Troubleshooting Appendix a TroubleshootingFrequently Asked Questions PINGing Your IP Address Ping Reply Interpretation and recommendationProblems, Possible Causes and Remedial Actions Axis 2100 User’s GuideTroubleshootingBytes = 32 time = 2 ms Focus Assistant, as described in Adjusting the Camera Updating the Software Obtaining Updated Software Upgrading the SoftwareAppendix B Updating the Software Appendix C The Unit Connectors Axis 2100 User’s Guide Unit ConnectorsSerial Connector Physical ConnectorDigital Output IO ConnectorDigital Input Connection Diagram for a Simple Door Switch Connection Diagram for an LED indicator Output Schematic Connection Diagram of the I/O and RS232 Connector OooAppendix D High Speed Services High Speed ServicesAvailable IP Addresses Routers and FirewallsAxis 2100 User’s Guide High Speed Services Appendix E Technical Specifications Technical SpecificationsIndex IndexAxis 2100 User’s Manual Axis 2100 User’s Manual Glossary of Terms IP Internet-Protocol. See TCP/IP

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