Axis Communications 2100 manual Bytes = 32 time = 2 ms

Page 46

44	Troubleshooting	AXIS 2100 User’s Guide

Symptoms	Possible causes	Remedial actions
No access via modem	Incorrect settings.	Access the camera via the network or the null modem cable
connection.		and check the settings.
	Bad connection.	Check all cables and ensure that the phone line is working.
	Faulty modem.	Check the modem.
No access via the Null	Incorrect modem/dial-up	Check the settings, especially the ports and the communi-
Modem Cable.	settings.	cation speed.
	Incorrect use of the cable.	The null modem cable is not intended for use as a serial
		connection for the AXIS 2100, i.e. it cannot be used to run
		the AXIS 2100 as a "PC camera".

The Power indicator is not	Faulty power supply.	Verify that you are using an AXIS PS-D power supply.
constantly lit.
The Network indicator	Faulty cabling.	1. To verify that the cables are functional, PING the address
displays red.		of a known unit on your network.
		2. If the cabling is OK and your network is reachable, you
		should receive a reply similar to this:
		...bytes = 32 time = 2 ms,
The Active and Network	Hardware failure.	Contact your Axis dealer.
indicators are flashing
every 0.5 seconds.
Your AXIS 2100 works	Firewall protection	Check the Internet firewall with your system administrator.
locally, but not externally.
	Default routers required	Check if you need to configure the default router settings.
	The Internet site is too	Configure the AXIS 2100 to upload your video images to an
	heavily loaded.	FTP server or an ISP.
No image using Refresh	Requests for images of	Ensure that all the clients accessing the images are using
and/or slow updating of	varying size and resolu-	the same image resolution and compression.
images.	tion place a greater	For large numbers of clients, configure the AXIS 2100 to
	demand on the available	For large numbers of clients, configure the AXIS 2100 to
	demand on the available	upload your images to an FTP server or an ISP.
	file space within the AXIS	upload your images to an FTP server or an ISP.
	file space within the AXIS
	2100.

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Contents Live web images unleashed Quick Network Installation Procedure Axis 2100 User’s GuideAxis Network Camera User’s Guide About This Document Safety NoticesSupport Services Legal ConsiderationsTable of Contents Overview OverviewFeatures and Benefits Axis 2100 User’s Guide OverviewComplimentary Software Front Panel Physical DescriptionAxis 2100 User’s Guide Physical Description Network Connector Rear PanelChecking the Hardware Inventory Connecting the Axis 2100 to a Mounting AssemblyAssembling Your Camera Axis 2100 User’s Guide Assembling Your CameraNetworking Applications Choosing Your ApplicationChoosing Your Application Image Compression Ratios Axis 2100 User’s Guide Choosing Your ApplicationPicture frequency for Networking Applications Lighting ConditionsInstallation and Configuration Overview Viewing Images in a Custom-designed WebSequentially Uploading Images to a Remote FTP Server Choosing Your Application Modem Applications ConfigurationPicture Frequency for Modem Applications Proprietary ISP Dial-up Protocols Remote Imaging in a Custom-designed WebUploading Images to Your Internet Service Provider ISPChoosing Your Application Axis 2100 User’s Guide Choosing Your Application Installing Your Camera on a Network Installing Your Camera on a NetworkQuick Installation Procedure ❶Note the Serial number❺Wait for ARP reply and check Network indicator Axis 2100 User’s Guide Installing Your Camera on a Network❹ Attach the external Power Supply ❻Exit ping and check the installationVerifying the Installation From Your Browser Home Page for your Axis 2100 is now displayedBootp Alternative Methods of Assigning the IP AddressUsing the Axis IP Installer Installing the Axis IP Installer Setting the IP Address with Axis IP InstallerUsing Bootp in Unix Mapping a Host Name to the IP AddressUsing the Network Using Your Camera with a ModemUsing Your Camera with a Modem Using the Null Modem CableAxis 2100 User’s Guide Using Your Camera with a Modem Connecting Your Computer Using the Null Modem Cable Creating a Dial-up Networking Connection Refining the Dial-up Networking Properties Initiating the Dial-up Connection Focus Assistant Adjusting the Camera FocusAdjusting the Camera Focus Focus QualityAxis 2100 User’s Guide Adjusting the Camera Focus Focusing the Camera Under Stable Conditions Before you beginAdjusting the Camera FocusAXIS 2100 User’s Guide Replacing the LensConfiguration Using the Wizards Configuring Your CameraAxis 2100 User’s Guide Configuring Your Camera Administration Tools Accessing the Tools Configuring Your Camera Tools Overview System SecurityReinstating the Factory Default Settings User Access RightsFrequently Asked Questions Appendix a TroubleshootingAxis 2100 User’s Guide Troubleshooting PINGing Your IP Address Ping Reply Interpretation and recommendationProblems, Possible Causes and Remedial Actions Axis 2100 User’s GuideTroubleshootingBytes = 32 time = 2 ms Focus Assistant, as described in Adjusting the Camera Appendix B Updating the Software Obtaining Updated Software Upgrading the SoftwareUpdating the Software Serial Connector Appendix C The Unit ConnectorsAxis 2100 User’s Guide Unit Connectors Physical ConnectorDigital Input IO ConnectorDigital Output Connection Diagram for a Simple Door Switch Connection Diagram for an LED indicator Output Schematic Connection Diagram of the I/O and RS232 Connector OooAvailable IP Addresses Appendix D High Speed ServicesHigh Speed Services Routers and FirewallsAxis 2100 User’s Guide High Speed Services Appendix E Technical Specifications Technical SpecificationsAxis 2100 User’s Manual IndexIndex Axis 2100 User’s Manual Glossary of Terms IP Internet-Protocol. See TCP/IP

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