Axis Communications 207MW user manual Emergency Recovery Procedure, Axis Support

Page 42

42AXIS 207MW - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.This procedure is only possible to perform via the wired connection - connect the camera to the network via a standard network cable.

2.Unix/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

3.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

4.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis207mw.bin. Then click the Load button to restart the upgrade process.

5.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

6.Referring to the installation guide, reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

Image 42

Contents User’s Manual About this Document Support Contents Axis 207MW Product Features Key featuresOverview LED indicators WirelessAccessing the Camera Access from a browserSetting the Password Accessing the camera from the Internet3GPP Compatibility Focusing Live ViewTo focus Setup Live View Config Layout AMC audio controls Video recordingHow to stream MPEG-4 Video StreamsAxis Media Control AMC MPEG-4 clientsMotion Jpeg QuickTime & Real PlayerAlternative methods of accessing the video stream Configuration Accessing the Setup toolsAxis Media Control Video and Image settings Overlay SettingsImage Appearance Advanced Camera Settings Advanced MPEG-4 SettingsAudio Settings Enable audioAudio input Live View Config LayoutCustomizing the default Upload Own Web FilesOwn Home Action Buttons Default Video FormatDefault Viewer Output ButtonsViewer Settings Html ExamplesEvent Configuration When TriggeredTriggered by Motion Detection Port Status Object Size History SensitivityIP Address Filtering System OptionsSecurity ReferralsDate & Time HttpsNetwork Basic TCP/IP Settings Network Interface ModeIP Address Configuration NTP Configuration Network Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationHttp NAT traversal port mapping for IPv4FTP Network TrafficWireless Status of Wireless NetworksWireless Settings WPA/WPA2-PSK Wi-Fi Protected Access Pre-Shared Key WEP Wired Equivalent ProtectionQoS Quality of service Smtp emailBonjour LED SettingsUPnP Ports & DevicesMaintenance ConfigurationSupport Resetting to the Factory Default Settings Using the Control ButtonAdvanced I/O Terminal Connector Function Pin No SpecificationsTerminal connectors Checking the Firmware TroubleshootingBasic Configuration Upgrading the FirmwareEmergency Recovery Procedure Axis SupportWireless network from a browser Camera is accessible locally, but not externallyBrowser Users Power indicator is not constantly litCamera is inaccessible Decode only I framesIs enabled under System Options Date & Time Problems uploading filesAudio volume too low/high Poor quality snapshot imagesTechnical Specifications IlluminationUsers Software General performance considerations Optimizing your systemResolution Frame rates Motion Jpeg and MPEG-41280 x 640 x 480 x 352 x 320 x 240 x 176 x 160 x Bandwidth Glossary of Terms Compression See Image Compression Half-duplex See Full-duplex VOP See VOPNtsc National Television System Committee Ntsc is SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network An I-VOP is complete image frame Index NumericsWPA-PSK