D-Link DCS-6513 user manual Contacting Technical Support, Phone Support

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Appendix C: Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

Model number of the product (e.g. DCS-6513)

Hardware Revision (located on the label on the bottom of the camera (e.g. rev A1))

Serial Number (s/n number located on the label on the bottom of the camera).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:

For customers within Canada:

Phone Support:

Phone Support:

(877) 354-6555

(877) 354-6560

Internet Support:

Internet Support:

http://support.dlink.com

http://support.dlink.ca

D-Link DCS-6513 User Manual

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Contents Full HD WDR Day & Night Outdoor Dome Network Camera Manual Revisions PrefaceTrademarks Revision Date DescriptionTable of Contents Product Overview Package ContentsSystem Requirements IntroductionFeatures Protective Casing Hardware OverviewFront Cable Harness Internal Mounting Concealed Cable InstallationStyle 1 Concealed Cable Installation Assembly and Installation Style 2 Exposed Cable Installation Exposed Cable InstallationAssembly and Installation Assembly and Installation Plate Pendant MountAssembly and Installation Assembly and Installation Wall Mount Bracket Wall MountDome Camera Install 37mm Screws Weather Shield Remove Existing Screws Weather Shield InstallationConnection Using 12V DC Power Adapter Connection Using 24V AC Power Wiring Connection with a PoE Switch Adjust the Viewing Angle of the 3-axis Mechanism Adjusting the lens 3-axis GimbalStep Software InstallationAssembly and Installation Assembly and Installation Step ViewCam Setup WizardClick Finish to complete the installation Using the Configuration Interface ConfigurationLive Video Record a Video Clip Setup Wizard SetupInternet Connection Setup Wizard Enter a name for your camera and click Next to continue Configuration Motion Detection Setup Wizard Configuration Network Setup Configuration Enable CoS Enable QoS Enable IPv6 Dynamic DNS Image Setup Configuration Audio and Video Configuration Focus Control Lens ControlZoom Control Preset Configuration Motion Detection Time and Date MediaServer Event SetupConfiguration Add Server Add Media SNAPSHOTS20080104100341 Add Event Add Recording Size you specify SD Card Digital Input/Output AdvancedICR and IR Https For example Access ListDevice Management MaintenanceSystem Firmware Upgrade Device Info StatusLogs Help DI/DO Specifications Camera Technical SpecificationsSystem Dimensions CE Mark Warning Safety StatementsFCC Statement FCC CautionRadiation Exposure Statement FCC Radiation Exposure StatementIndustry Canada Notice Phone Support Contacting Technical SupportLimited Warranty WarrantySubmitting a Claim USA Limited Software WarrantyNon-Applicability of Warranty Submitting a Claim Canada Disclaimer of Other Warranties What Is Not CoveredWhat Is Not Covered FCC Caution Industry Canada Statement Registration