D-Link DCS-1130 manual Contacting Technical Support, For customers within the United States

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Appendix C - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

Model number of the product (e.g. DCS-1130)

Hardware Revision (located on the label on the bottom of the Network Camera (e.g. rev A1))

Serial Number (s/n number located on the label on the bottom of the Network Camera).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:

For customers within Canada:

Phone Support:

Phone Support:

(877) 453-5465

(800) 361-5265

Internet Support:

Internet Support:

http://support.dlink.com

http://support.dlink.ca

D-Link DCS-1100/1130 User Manual

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Contents Page Manual Overview Trademarks Manual RevisionsRevision Date Table of Contents Table of Contents Warranty RegistrationProduct Overview Features Product Overview Package Contents Computer with the following System RequirementsNetwork Requirements Browser RequirementsHardware Overview FrontConnects to the wireless antennas BackMydlink Portal Camera Status Live Video Camera Settings Camera Info Installation Starting the Camera Installation WizardAttach the Antennas DCS-1130 only Hardware InstallationConnect the Camera to the Camera Base Connecting to a router Connect the Power AdapterConnect the Ethernet Cable WPS Wireless Network Connection DCS-1130 only Using the Configuration Menu Web-based Configuration Utility Live Video Camera Setup Setup WizardSetup Network Setup Configuration Setup Wireless DCS-1130 only Ssid The Ssid of the wireless access point you wish to useSetup Dynamic DNS Setup Image Setup Setup Audio and Video Configuration Configuration Setup Motion Detection Setup Time and Date Setup Recording Recording Options Continuous This will set the camera to record continuouslySetup Snapshot Configuration Configuration Maintenance Maintenance AdminConfiguration Maintenance System Maintenance Firmware Upgrade Status Status Device InfoStatus Log Help Troubleshooting What is Remote Access? How do I enable it?What can I do if I forget my password? Installing the DCS-1100/1130 on a Router Without UPnP Identify Your Camera on the NetworkAssign an IP Address and Port for Your Camera Open the Http Port Router Setup Use Port Forwarding to Enable Remote Image Viewing Select TCP under Traffic TypeViewing Your Camera Over the Internet Viewing Your Camera Over the Internet Behind a RouterTechnical Specifications Dimensions WxDxH Audio Codec Storage TemperaturePower WeightContacting Technical Support For customers within the United StatesWarranty Limited WarrantyNon-Applicability of Warranty Limited Software WarrantySubmitting a Claim USA Submitting a Claim Canada What Is Not Covered Disclaimer of Other WarrantiesTrademarks Limitation of LiabilityGoverning Law Copyright StatementFCC Statement CE Mark WarningFCC Caution Industry Canada Statement Important NoteRegistration